Child Support Specialist - Oregon City Branch

Initial Posting Date:

02/16/2024

Application Deadline:

03/11/2024

Agency:

Department of Justice

Salary Range:

$4,138 - $6,322

Position Type:

Employee

Position Title:

Child Support Specialist - Oregon City Branch

Job Description:

This recruitment has been extended to develop a larger pool of candidates. If you already applied there is no need to apply again, your application remains under consideration.

The Oregon Department of Justice's Division of Child Support (DCS) is offering the chance for someone to expand their skills and join the Oregon City team as a Child Support Specialist. This is an opportunity to advance your career, using your Child Support Case Manager experience to move to the next step. If you are seeking different responsibilities and challenge in your day-to-day duties, this could be your chance. Apply today!

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon's most valuable resource-our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Primary Duties Include (In Part)

• Assist in the development and delivery of approved training to newly hired and existing child support staff, as well as supporting District Attorney partners and tribal personnel with training needs.

• Coordinate efforts with the Program Education Team to maintain current and effective materials and techniques by providing feedback on content and student experience. Assist with assessments of program learners and overall analysis of program education efforts.

• Attend train-the-trainer sessions and provide the technical training to local child support program staff.

• Research issues, develop options, and draft recommendations for program work efforts as assigned.

• Maintain knowledge of the training material, including case management duties necessary to train establishment and enforcement of paternity and child support orders, including interstate actions, case review, documentation, and other areas of program functionality.

• Act as a technical expert for program and local partners, by researching and answering complex technical questions, which may be precedent setting, in a collaborative format.

• Provide local and program support as a technical expert while training or developing educational materials on Child Support Program actions and Origin functionality.

• Provide direction and technical assistance to program staff on resolving unusual or complex cases.

• Research and develop options for improved services.

• Identify program issues to be addressed by legislation or rule/policy changes. Survey program participants and child support partners to gather program information and make recommendations for program or policy changes.

• Assist managers with routine work and projects as needed.

• Review work of staff for conformance of established standards of performance and provide assessment of worker's performance to the manager.

• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

• Four years of experience as a Child Support Case Manager;

OR

• A Bachelor's Degree, plus one year of experience as a journey level Child Support Case Manager;

OR

• One year of experience as a journey level child support case manager AND three additional years of either:

a) Technical or professional child support program experience,

OR

b) College level education in a field of study sufficient to represent the Child Support Program in either liaison, outreach, technical resource, training, or procedure writing.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Desired Skills And Attributes

• Child Support Case Manager experience.

• Ability to independently complete assignments and proactively take initiative on other tasks.

• Great communications skills and experience navigating difficult conversations.

• Professional experience working collaboratively with a team.

• Demonstrated effective oral and written communication skills.

• Demonstrated team mentality and problem-solver.

• Flexibility and adaptability with change and shifting priorities.

What's In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 11 paid holidays a year, and special days off.

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Application Process

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach a cover letter identifying your attributes that meet the desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the requested resume and cover letter. In your cover letter please share why you think you would be a good fit for the position given your job experience and education. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.state.or.us. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice

1162 Court St NE

Salem, OR 97301

DOJ.recruitment@doj.state.or.us

Phone: (503) 947-4328

Fax: (503) 373-0367