Child Support Reconcile & Quality Review

Compensation Range

$26.05 - $33.00

Job Description Summary

Performs complex reconciliation duties, resolving difficult computations, coding, and calculations. Complies with strict state and federal regulations, while employing practical bookkeeping rules and accurately utilizing an automated system. Reviews cases for quality assurance in accordance with Child Support rules and regulations outlined in Volume 6. Reviews and interprets court orders to ensure information is accurately entered into the child support system. This position is in-person and may be eligible for occasional telework options upon successful completion of initial training and demonstration of high work performance.

The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Values: Accountability

• Integrity

• Service

• Communication

• Innovation

Weld County Department of Human Services' greatest asset is our staff.

The Ideal Candidate will possess the following traits:

1.Strong ability to apply math concepts including working knowledge in Excel.

2.Critical thinking and strong communication skills.

3.Strong self-starter that is deadline driven.

4.Able to structure workload to ensure all tasks are given the correct priority.

5.Time management skills with the ability to stay focused with the task at hand.

Job Description

The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Primary Financial Liaison (10%)

• Act as the primary liaison between the local Child Support Division and State Department of Child Support to reconcile conflicting financial information.

• Submit Financial problem logs to the state and accurately monitor for timely completion.

Financial Management (40%)

• Reconciles discrepancies with month-end reports, local county records, and the county general ledger.

• Provide clear and concise documentation of actions taken on all cases.

• Process payments utilizing the Automated Child Support Enforcement System (ACSES) within the timeframes set by the state and division leadership.

• Initiate new ledgers and modify existing ledgers as necessary to maintain accurate balances.

• Reconcile discrepancies between source documents and records through financial calculation and research.

Keep accurate and concise balances on manual ledgers.

Staff Training and Guidance (15%)

• Aid, guide, and train staff on payment processing rules, arrears calculations, ledger referrals, and system financial screens.

• Provide feedback to leadership when training opportunities exist or when processes need updating to maintain in compliance with changing rules and regulations.

• Ensure records are accurate and work with technicians directly when discrepancies arise.

Quality Reviews (30%)

• Review complex legal documents which include child support/maintenance orders, stipulations, modifications, parenting plans, etc. to ensure the Child Support Automated Enforcement System (ACSES) reflects accurate information.

• Complete quality reviews on cases to ensure rules and regulations are followed for the life of the case.

• Quality review cases to ensure accurate information is entered into the Child Support Automated Enforcement System (ACSES).

• Maintain working knowledge of rules and regulations that govern the child support program.

• Understand how each unit within the child support division function which includes establishment, modification, enforcement, and intergovernmental.

Other Duties as Assigned (5%):

• Follow policies and procedures, including the Weld County Code of Conduct, and adhere to strict confidentiality guidelines regarding the appropriate release of information, as outlined in both.

• Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Required Qualifications

Education:

• High School Diploma or GED

• Two (2) years full time business or clerical experience in an office environment, one (1) year of which must include bookkeeping, financial reconciliation, or quality assurance.

• Candidate must pass Human Services Background Check. Background checks include CBI/FBI fingerprinting and will continue to be monitored throughout employment. This is an ongoing condition of continued employment.

• Candidate must have a valid Colorado Driver's License and Liability Insurance. Must provide own transportation and be willing to travel throughout Weld County including the South County offices.

• Candidate must have 10 key abilities.

• Candidate must have ability to enter data into several different computer programs. Ability to learn and apply new computer skills on a regular basis. Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.

• Candidate must have ability to read and comprehend instructions, correspondence, legal documents, and department policies and procedures.

• Candidate must have ability to write correspondence.

• Candidate must have ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Candidate must have ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.

• Candidate must adhere to strict guidelines regarding confidentiality and appropriate release of information.

Preferred Qualification:

• Successful completion of an Associate's Degree or higher

• Experience in financial reconciliation

• Experience with County or State Child Support Services programs

Certifications/Licenses Required:

• Must obtain Paralegal Certificate within first twelve (12) months of employment if not certified upon hire.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.

• The employee is occasionally required to stand and walk.

• The employee frequently is required to use their hands and reach with hands and arms.

• Occasionally, the employee must lift and/or move up to 25 pounds.

• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and the ability to adjust focus such as when using a computer or are reading.

Work Environment:

• Primary work location is at the Chase Building 822 7th Street, 6th Floor, Greeley, CO 80631. Primary work location subject to change. Occasional travel throughout Weld County.

• This position is in-person and may be eligible for occasional teleworking options upon successful completion of initial training and demonstration of quality work performance.

• Reliable, predictable attendance within department business hours of 8:00am to 5:00pm Monday through Friday.

This position is exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore ineligible for overtime pay.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time.

Use the following link to learn more about Weld County Department of Human Services:

https://www.weldgov.com/Government/Departments/Human-Services

Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.