Child Protective Investigator Supv-Ses - 60055895

Requisition No: 825546

Agency: Children and Families

Working Title: CHILD PROTECTIVE INVESTIGATOR SUPV-SES - 60055895

Pay Plan: SES

Position Number: 60055895

Salary: Agency to $57,200.00

Posting Closing Date: 04/05/2024

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OCCUPATION PROFILE

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

CHILD PROTECTIVE INVESTIGATOR SUPERVISOR - SES

THIS REQUISITION WILL SERVE TO FILL SEVERAL CHILD PROTECTIVE INVESTIGATOR SUPERVISOR-SES POSITIONS IN DUVAL COUNTY / JACKSONVILLE.

Interested parties need to complete the application using the on-line People First system. Experience, education and/or training used to meet the minimum qualifications, and in response to the pre-qualifying questions, must be verifiable through information contained in your application. In addition all gaps in employment must be accounted for and explained.

Incomplete applications will not be considered. It is unacceptable to use the statement "See resume" in place of putting work history on the application.

DESCRIPTION

We are looking for candidates with strong leadership skills who are detail-oriented, possess good decision-making and critical thinking skills and are able to thrive in a high-pressure, fast-paced environment. You must be willing to work after hours and on weekends as needed.

DUTIES AND RESPONSIBILITIES

This is advanced professional work supervising and directing the work of child protective investigators and support staff. The primary duty of the employee(s) in the position (s) allocated to this class is to spend the majority of the time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees to effectively recommend such actions.

• Supervise investigations regarding allegations of child abuse, neglect, abandonment and/or special conditions for staff who collect information through interviews with the children, parents, relatives, neighbors, and other parties associated with the case;

• Supervise, plan and direct workloads, work flows, deadlines, work objectives and time utilization of subordinate staff in the delivery of protecting children, working with families and conducting investigations of alleged abused, abandoned, neglected or exploited children;

• Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicates investigators' compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement;

• Develops performance standards and job duty expectations with investigators, reviews standards and plans for continuous improvement. Communicates investigators' compliance with these expectations on a regular basis and provides coaching by acknowledging outstanding performance and providing suggestions on areas for improvement;

• Promotes career development of investigators by ensuring each individual receives the proper training and leads cross-training efforts on differential investigative skills;

• Reviews casework, assessments and safety plans with investigators, and provides consultation and direction to assure appropriateness, clarity, quality, thoroughness and proper documentation;

• Use management tools in appropriate information system(s) on an ongoing basis to monitor open cases and manage workflow for steady progress to ensure the timeline for actions to be taken are met and to prevent backlog;

• Ensures that CPI operations are within legislative authority and in compliance with required federal, state rules and regulations;

• Identifies improvements and implements adjustments needed to ensure program effectiveness and efficiency;

• Facilitates and participates in the hiring, promoting, demoting, discipline and/or dismissal of employees;

• Collects, analyzes, and reports data regarding child protective investigations;

• Establishes and maintains cooperative working relationships with organizations and other agenices involved with child protective investigations such as community based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources;

• Ensures effective communication with deaf or hard-of hearing Customers or companions in accordance with the ADA and/or Section 504 and shall manage service records and report this data and any resources and/or training needs to their designated program point of contact.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

MINIMUM QUALIFICATIONS

● A bachelor's degree (preferred bachelor's or master's degree in social work from a college or university social work program accredited by the Council on Social Work Education)

● 2+ years experience in child welfare; preferred in child abuse investigations

● Current/Active Child Welfare Certification credentials from the Florida Certification Board

● Must be trained and practicing Florida's Safety Practice method

Special note:

• The selected candidate will be required to successfully complete the PROFICIENCY PROCESS FOR CHILD PROTECTION INVESTIGATIONS SUPERVISORS.

• This process allows for the ongoing development of skill in the area of coaching, supervision, and consulting as it pertains to Florida's Practice Model.

• This process establishes a formalized proficiency process for the Department of Children & Families and applies it to staff who are responsible for conducting case consultations and for direct supervision of investigators.

• The proficiency process ensures each CPIS has the knowledge, skill, and ability necessary for case analysis and consultation.

EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES

Social Perceptiveness

Being aware of others' reactions and understanding why they react the way they do

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action

Speaking

Talking to others to effectively convey information

Service Orientation

Actively looking for ways to help people

Active Learning

Working with new material or information to grasp its implications

Problem Identification

Identifying the nature of problems

Identification of Key Causes

Identifying the things that must be changed to achieve a goal

Solution Appraisal

Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts

Active Listening

Listening to what other people are saying and asking questions as appropriate

Learning Strategies

Using multiple approaches when learning or teaching new things

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Coordination

Adjusting actions in relation to others' actions

Management of Personnel Resources

Motivating, developing, and directing people as they work, identifying the best people for the job

Therapy and Counseling

Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects

Data Analysis

Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating

Psychology

Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques

Education and Training

Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Jacksonville