Resource & Referral Supervisor
Expectations for all Employees
All employees are expected to support the Resource Connection mission, vision and values by exhibiting the following behaviors: commitment to the sustainability of the organization and to the mission and vision, teamwork, honesty, and ethical behavior in all dealings with co-workers, community members and program recipients.
Under the supervision of the Resource and Referral (R&R) Director, the R&R Supervisor is responsible for the coordination of Child Care Resource and Referral Program and staff to meet the goals and objectives set by the Director. The supervisor performs a variety of specialized tasks including client outreach and education.
Key Areas of Responsibilities and Duties
The duties of this position are those described below. This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management.
Child Care and Family Resources (25%)
Provide child care information and referrals for families to licensed child care facilities over the phone and in person. Must be able to demonstrate a clear understanding of the varied child care options available to families in Amador and Calaveras Counties.
Provide information on child care subsidy options available to families. Identify families who are eligible for subsidized child care and enter on the Childcare Eligibility List (CEL).
Advocate for the needs of the families we serve, as well as serve as a liaison between families and community resources.
Oversees the dissemination of child care information to the public.
Development of Child Care Profession (40%)
Develop and submit annual Child Care Initiative Project Plan to Director for approval and implement and/or supervise the recruitment and training plan for county/counties assigned.
Provide outreach and technical assistance to child care providers including information about starting and maintaining a child care business, child development issues, parenting issues, regulations, licensing, zoning, and public policy that affects child care.
Provide outreach, orientation, and ongoing support and training for license exempt providers, ensuring TrustLine procedures are consistently implemented.
Develop and submit workshop and training proposals for child care professionals including family child care providers, center staff, and exempt provider to the Director for approval.
Conduct and/or supervise workshops and trainings in group and home visiting settings.
Conduct pre and post licensing visits to potential licensed child care providers.
Promote and provide oversight of special projects and incentive programs.
Collaboration, Education and Outreach (20%)
Collaborate with all Resource Connection programs, community groups, educational resources, business and government agencies to represent the Resource Connection Child Care Resource and Referral Program and promote the expansion of quality child care services.
Provide community education and outreach on a variety of topics such as child care issues, child development, and legislation.
Develop an annual outreach plan based on program priorities and document outcomes.
Work in conjunction with team members to ensure the maintenance of outreach materials
Supervision and Planning (15%)
Maintain R&R procedures consistent with funding requirements as well as federal, state, and local regulations.
Supervise and evaluate R&R staff, conduct performance evaluations, coach and facilitate professional development goals
Collect data, maintain records, and prepare timely reports for internal and external use.
Participate in an annual review of all R&R programs using appropriate assessment tools and work with Director to develop a plan to respond to any findings.
BA in Early Childhood Education (ECE), Child Development or related field with a minimum of 24 units in ECE and two years of experience working in child care and development OR AA Degree in ECE or related field with 3 years of experience working in child care and development
Two years of experience in a supervisory position
Demonstrated knowledge of child care resource and referral, child care licensing, and adult learning practices
Excellent verbal and written communication skills with the ability to make presentations to large and small groups
Ability to assess needs, learn quickly, demonstrate mature judgment, set goals and objectives, accept challenges, and work effectively in a team setting
Problem solve using critical thinking, gather and analyze data; make concise, accurate reports and recommendations; ability to carry ideas into action
Ability to work with a variety of people from different socio-economic backgrounds, demonstrate a positive attitude, and develop relationships with staff and child care professionals
Knowledge of the needs and issues facing rural families and familiarity with community resources
Meet the public and represent the Resource Connection in a professional manner
Meet deadlines and work under tight time schedules with minimal supervision
Willingness to work a flexible schedule with irregular hours (evenings/weekends), attend night meetings, and travel as required by the organization
Valid California driver's license and proof of current automobile insurance coverage
Criminal record clearance
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.
Required Physical Activities:
Hand and wrist coordination for data entry input, as well as the ability reach, grasp, finger objects
Good vision for close up computer work (with or without the aid of eye glasses or contact lenses
Ability to stand and/or sit for up to 3 to 4 hours at a time
Occasionally lift and carry objects up to 30 pounds
The work environment includes medium-sized, well-lit, well-ventilated business offices; standard height counter tops and desks; storage shelves from ground level to ten feet; varied office equipment (computer, telephone, facsimile, copier, etc.). The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
The Resource Connection is an Equal Opportunity Employer/ADA.
The Resource Connection Of Amador & Calaveras Counties, Inc.