Public Consulting Group, Inc. (PCG) provides management consulting, technology solutions and operational implementation services to help public sector human services, health, education and clients achieve their performance goals and better serve populations in need.
Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2200 professionals in 50+ offices around the U.S., in London, England, Montreal, Canada and Lodz, Poland. The firm draws on more than 30 years of consulting to public sector clients to deliver best-practice solutions and measurable results.
Essential Duties and Responsibilities:
PCG is seeking a Child Care Monitoring Specialist who is responsible for monitoring child care providers to determine compliance with laws, policies and procedures for a project led by PCG for the State of Missouri, Department of Social Services, Children's Division. This position is also responsible for reviewing registration and recertification applications, conducting on-site health and safety monitoring and complaint investigations of registered and license-exempt child care facilities within the assigned counties and caseloads.
Monitoring Specialist are expected to work remotely whenever they are not out in the field performing monitoring visits and compliant investigations.
Inspects and evaluates existing and proposed child care providers to monitor compliance with state and federal laws and regulations
Performs limited work with owners, administrators, boards, and child care providers in an assigned geographic area to support conformity with child care regulation requirements
Assess the child care provider's environment for compliance with health and safety requirements;
Develop positive and proactive strategies to encourage child care providers to participate in the services provided by Educare and other child care quality initiatives
Provides technical assistance to facility operators by conducting workshops, answering inquiries, and providing child care related information; refer child care provider to agencies providing technical support and/or training if registration as a child care provider is at risk of denial or revocation
Recommends for approval or denial of registration application or re-registration Investigate the complaint or suspected health and safety violation, and make recommendation as to registration approval to the agency Informs and explains deficiencies requiring corrective action to child care providers, determines a recommendation for appropriate corrective action, establishes time frames for corrections and examines whether corrective action occurred
Works with the division and information technology group to maintain data regarding child care licensing
Prepares and maintains required records pertaining to child care licensing activities and prepares reports as required
Maintain the necessary flexibility to accommodate the need for a weekend and evening health and safety inspections
Performs other related work as assigned
Strong organizational skills
Excellent attention to detail
Excellent writing skills
Active listening skills
Strong computer skills
Knowledge of MS Windows, Excel and Word
Very strong customer service orientation
Proven ability to effectively present information and respond to questions from leadership, clients and customers
Ability to manage time effectively in a fast paced environment
Thorough attention to detail
Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
Proven analytical and problem-solving abilities
Strong file management skills (electronic and paper)
A Bachelor's degree from an accredited college or university, with a minimum of fifteen 15) earned credit hours in one (1), or a combination of, the following fields:
Elementary or Early Childhood Education;
A closely related field.
Public Consulting Group