Child And Family Service Case Manager

This position provides case management for children and families, including but not limited to:

• Manage a diverse caseload of children and families that require ongoing service provision to ensure safety. These cases may children placed in foster care and/or oversight by juvenile court.

• Address the needs of children and families including safety, basic needs such as food, hygiene, education, health, and mental health.

• Evaluate the on-going safety and risk of children by conducting home visits with the children and parents, foster parents, relatives, and others involved while providing timely professional documentation of these contacts and reports.

• Upload/e-file timely, accurate and detailed documentation for court involved cases and manage your schedule to accommodate your caseload.

• Respond to situations decisively and effectively (within policy) as family needs change which would include supervisory consultation as needed.

• Be a good team player with your co-workers and be willing to ask for and provide help.

• Engage the family in creating a family-centered plan in accordance with policy that analyze and assess the strengths and needs of the child and family and address on-going danger and risk concerns.

• Assess the ongoing risk to the children, while developing safety plans and make recommendations to various county attorneys and courts.

• Collaborate with medical/mental health community partners, schools, legal partners, law enforcement, local community resources and others based on case needs.

• Professional and timely documentation of referred and provided services.

• Attend court hearings and provide professional testimony on behalf of the Iowa Health and Human Services.

• Attend and participate in various training sessions offered by HHS and other partner agencies.

• Understand and use multiple computer programs and data systems.

To ensure we are providing the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.

The following experience/skills are preferred:

• Critical thinking skills and plan development

• Customer service including de-escalation of conflictual or adversarial situations

• Excellent oral and written communication and report composition

• Teamwork, collaboration, and consultation

• Ability to multi-task

• Ability to manage multiple deadlines

Graduation from an accredited four-year college or university;

OR

the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems;

OR

an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.

For additional information, please click on this link to view the job description.Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.

At the time of interview, applicants referred to Glenwood and Woodward State Hospital-Schools will be assessed to determine if they meet federal government employment requirements as published in the Federal Register, Section 20-CFR-405.1101.