This position is located in the Division of Administration, Corporate Services Branch, Public Information Unit of the Federal Deposit Insurance Corporation and provides support in the areas of planning, managing, and operating a variety of Corporation external and internal information services nationwide.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
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Responsible for day-to-day and emergency operational oversight of a contractor-operated nationwide telephone call center and a Publication Storage/Distribution Center contract.
Performs a full range of supervisory personnel management functions for the Public Information Center including the planning of day-to-day workflow.
Serves as an authoritative source of knowledge about overall Call Center, Public Information Center and Distribution Programs, and on interpretation of policy covering these programs.
Responsible for coordinating, developing, initiating and implementing new and revised FDIC policy, procedures and guidelines, including systems as appropriate for several agency-wide programs.
Develops, reviews, revises and measures results of quality control and customer service standards designed to ensure that questions raised or print information requested by the public or financial institutions are provided in a timely and accurate manner.
Participates as a key representative in cross-divisional senior management ad-hoc meetings to develop and implement strategies for improved multi-channel communication and dissemination of information to financial institutions and the public.
Job family (Series)
0301 Miscellaneous Administration And Program
HelpRequirements Conditions of Employment
U.S. Citizenship is required.
Registration with the Selective Service.
Completion of Confidential Financial Disclosure may be required.
Moderate Risk Position
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
Applicants must have one year of specialized experience equivalent to the grade 12 level, or higher, in the Federal service. Specialized experience is experience interpreting, developing and implementing policies and procedures, and overseeing the day-to-day and emergency operations of a nationwide call center and information dissemination program.
There is no substitute of education for specialized experience for this position.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 85 "well qualified" for this position. For more information, click here.
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position by the closing date OR within 30 calendar days of the closing date to be eligible for this position.
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