Chief Operating Officer

State Of Colorado Denver , CO 80208

Posted 2 months ago

Department Information

This position is open only to Colorado state residents

About us

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

In addition to rewarding and meaningful work, we offer excellent benefits:

  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

  • Medical and dental health plans

  • Employer supplemented Health Savings Account

  • Paid life insurance

  • Short- and long-term disability coverage

  • 10 paid holidays per year plus vacation and sick leave

  • Discounted RTD EcoPass (Denver Metro locations)

  • BenefitHub state employee discount program

  • Employee Wellness program MotivateMe

  • Excellent work-life programs, such as flexible schedules, training and more

  • Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to

Our Culture & Environment

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

Colorado Mental Health Institute at Pueblo (CMHIP)

Colorado Mental Health Institute at Pueblo (CMHIP) provides comprehensive multidisciplinary psychiatric and medical treatment and evaluation for a 494 bed inpatient acute, psychiatric, and forensic hospital. Patients are admitted from throughout the state from judicial systems, correctional facilities, state mental health systems and other community facilities for long and short-term evaluation and treatment. Description of Job

This position exists to supervise, manage, and oversee all personnel, legal, fiscal (budgetary) and operational components of the following programs:

Hospital Operations

  • Campus wide operations to include office management, coordination with Department of Facilities Management/Housekeeping (DFM), pagers, phones, mail oversight, patient property, hospital wide procurement and leased equipment. Must oversee the Hawkins High Security Forensic Institute with complex security and equipment needs in coordination with Hospital Police and DFM.

Nutritional Services

  • 104 nutrition service staff and their program that provides meals to 19 CMHIP units and 3 Dept. of Corrections (DOC) facilities on the CMHIP campus to provide 4500 meals per day.

Risk Management

  • Environment of care compliance, CMS Compliance, JCAHO Compliance, HIPAA Compliance, and other hospital risk management processes. Performs contacts with District Attorney, Public Defenders, and Judges as needed. Provides oversight of CMHIP patient movements and communication with court systems for the OBH Forensic Director's needs. Ensures CMHIP compliance re: specific lawsuit conditions in coordination with the Attorney General (AG) staff assigned to CMHIP.

Volunteer Services- Oversees the Volunteer Services Program to include hospital-wide volunteer assignments, CMHIP campus patient/staff fundraiser events, and special fund budgets (budget $32,000/FY).

Communications/Media Services Specialist Services

  • Supervises and directs the Communications and Media Specialist Officer for CMHIP communication needs (Matrix supervision provided by the OBH Forensic Services Director for the court services media needs). Ensures the coordination between CMHIP Management, Hospital Police (HP) and the Office of Behavioral Health regarding patient escapes, sentinel events, community emergencies and notification of local newspaper and media outlets is correctly implemented.

Medical Records

  • Supervises the Manager of Medical Records Department and participates and directs Department Performance Measurement and Performance Improvement activities. Steers plans of action developed to provide new services for the Department.

Duties include, but are not limited to:

  • Provides administrative oversight, leadership and direction to ancillary operations departments. Sets the structure and managerial direction to ensure quality services are provided to meet the needs of the hospital and residing patients.

  • Identifies data needed to analyze functions of the hospital and reviews data regularly to operationalize the findings into plans that will expedite improved services for the hospital by maximizing resources available.

  • Develops and presents clear concise presentations that summarize data findings for the executive management team.

  • Ensures follow through for actions required to ensure consistent services are delivered seamlessly.

  • Is considered an innovator and implements change needed to ensure the operations maintain compliance with regulatory agencies; HIPAA, JCAHO, CMS, and CDHS-OBH (Colorado Department of Human Service-Office of Behavioral Health) and CMHIP policy and procedures. Actively participates in C STAT initiatives identified by CDHS-OBH.

  • The Chief Operating Officer (COO) works with other hospital executives to align operations with the hospital's overall strategic vision and the vision of CDHS and serves as a key hospital leader with responsibility of day-to-day operations of the facility.

  • The COO participates in short and long-term strategic planning for the hospital and actively promotes the mission of the organization by assuring the achievement of overall quality, service and performance improvement outcomes.

  • This position supports achievement of balanced scorecard goals for the hospital and assures that the strategies and tactics are aligned with the goals and priorities of the system as a whole.

  • As a member of the executive committee, this position reviews, drafts, and provides guidance and feedback on CMHIP policy, provides legislative analysis and feedback as assigned, makes recommendations for policy change in compliance with best practice and all applicable laws, rules, and standards.

  • Performs functions and responsibilities associated with personnel actions to include recruitment, hiring, assignment of work schedules, administrative needs, and performance of corrective and/or disciplinary action including termination, within guidelines of the State Personnel Rules. The person in this position provides appointing authority functions for over approximately 160 FTE.

  • Monitors compliance with The Colorado Legal Center lawsuit for incompetent to proceed and competency evaluation patients in conjunction with the OBH Forensic Services Director with emphasis on ensuring daily communication and coordination with CMHIP operations and clinical programs.

  • Represents CMHIP during regulatory audits, surveys and during critical incident inquiries, i.e., Colorado Department of Public Health and Environment, CMS, JCAHO, CDHS, Law Enforcement, etc. Balances regulatory compliance, therapeutic services, and safety and security of patients, staff, hospital and community. Participates and develops policy and procedures that meets regulatory agency compliance expectations.

  • Any other duties that may arise that may need to be completed that aren't covered in the above duty statements.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

  • Bachelor's degree from an accredited institution in Hospital Administration, Public Health, Business Administration or related degree.


  • Six years of professional experience in the oversight and administration of hospital patient care operations, two of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives.


  • Additional executive level management experience in the administration and oversight of hospital operations will substitute for the degree requirement on a year-for-year basis.


  • Additional education in Hospital Administration, Public Health, Business Administration or a related degree will substitute for the required general experience on a year-for-year basis, but not the two years of specific experience.

Preferred Qualifications:

  • Master's degree from an accredited institution in Hospital Administration, Public Health, Business Administration or related degree.

  • Ten years of professional experience in the oversight and administration of hospital patient care operations, two of which must have included experience with public or business administration, establishing goals and objectives, as well as developing and managing a budget to achieve program goals and objectives.

Conditions of Employment:

  • Travel to state-wide meetings

  • A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally, you will be required take and pass a drug screen.

  • Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Information

Selection Process


Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Transfers, voluntary demotions and reinstatements are required to apply and participate in the selection process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Comparative Analysis Process

Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. The comparative analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

For Recruiting questions, please contact

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

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Chief Operating Officer

State Of Colorado