Chief Operating Officer

Happy State Bank Amarillo , TX 79105

Posted 2 months ago

Summary: The COO has direct oversight responsible for all bank operations, including retail branches. The Chief Operating Officer (COO) will play an integral role as a key member of the Executive Leadership Team. The position reports directly to the CEO and attends and participates in Board of Director and Stockholder meetings. This role will require a detailed understanding of measurements and metrics used to drive a successful and scalable, technology focused, customer experience organization, and an ability to engage and elevate teams to new levels of performance.

  • This role will drive the vision and execution of the customer experience and engagement strategy across the organization;

  • Designs strategies to insure the scalability of the company in alignment with the demands of a transforming consumer marketplace. Ability to roadmap for the future;

  • Maintains market knowledge of customer experience landscape, competition and consumer attitudes; proactively assessing, analyzing, and implementing effective actions to sustain growth and increase market share;

  • Oversight of branch and call center performance and operations, customer engagement and satisfaction, marketing, community support, and business development;

  • Oversee the management of all bank and branch operations functions;

  • Approve or reject staff replacement and staff increase recommendations for bank and branch operations areas;

  • Provide appropriate resolution to customer problems when issues have not been resolved within the respective departments or functions;

  • Oversee Bank security systems and procedures;

  • Ensure compliance with applicable federal and state laws and regulations and Bank policies and procedures;

  • Consult with CEO regarding any deviations to established policy; and

  • Other duties as assigned

.Supervisory Responsibilities

  • Executive Assistant, Director of Operations, Senior Branch Operations Officer, Security Director and Director of Facilities

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have effective leadership and administrative abilities;

  • Must have knowledge of the community and its financial needs, economic and competitive environment, Federal monetary system and all Federal and State banking regulations;

  • Must have analytical, decision-making and problem solving skills;

  • Must have the ability to balance multiple tasks and projects simultaneously within a limited time frame;

  • Must have strong attention to detail, strong organizational, interpersonal, communication and customer relations skills;

  • Must have the capability of instructing, assigning new work, maintaining standards, allocating personnel, reviewing work, coordinating activities, planning work for others and acting on employee problems;

  • Must have superior communicator with excellent interpersonal skills, written and verbal communication skills, and presentation skills, and is adept at influencing and achieving collaboration;

  • Must have a well-developed consultative approach - including the ability to lead complex business initiatives and collaboratively partner at all levels;

  • Must have strong appreciation for culture in a values-driven business;

  • Must be a systems thinker; able to thrive in an environment of ambiguity while guiding stakeholders through a shared decision making process, reconciling disparate perspectives to develop cohesive strategies;

  • Must have strategic mindset with a high degree of organizational savvy and the ability to build effective relationships with colleagues and across a wide range of personalities, backgrounds, and skill sets;

  • Must have excellent interpersonal communication skills verbal and written;

  • Must be flexible and highly adaptable ability to pivot quickly;

  • Must be able to operate with curiosity with an ability to manage ambiguity and push through business challenges with a focus on continuous development;

  • Must be able to drive results and demonstrate a strong sense of accountability and follow-through;

  • Must be self-motivated with a bias toward action and a willingness to take informed risks; and

  • Must be able to pass credit and background screening.

Education and/or Experience:

  • Bachelor's degree required, Master's degree preferred with preference for Business, Marketing, or other related field.

  • Seven to ten years progressively responsible experience with a proven record of growth, success building and leading an agile retail banking delivery model, and an inherent understanding of the evolution and disruptors in the financial services industry;

  • Banking school courses and/or graduate preferred;

  • Minimum of fifteen (15) years senior management level experience; and

  • Previous Lending experience or bank operations, preferred.

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Chief Operating Officer

Happy State Bank