Chief Operating Officer

Chief Operating Officer (COO) COH National Medical Center - Los Angeles /Orange County

The Chief Operating Officer, City of Hope National Medical Center Los Angeles/Orange County (COO-NMC LA/OC) is the executive responsible for overseeing clinical operations for: City of Hope Duarte (Approximately 5000 FTE) and Orange County (500 FTE) with a combined annual revenue of $2.4 Billion.

The COO reports directly to the President, COH LA & National Medical Center and the Physician-in-Chief, serving as a member of City of Hope's Executive Leadership Team.

Supporting California based entity-level presidents, senior leaders, management, and front-line employees in the importance of operational excellence and outstanding patient care delivery and research.

COO will leverage financial and business acumen to guide the growth and impact of City of Hope through evolving healthcare industry, research & discovery, and population health trends. The COO, in partnership with senior leadership, will provide market oversight, guidance and direction for City of Hope's California clinical operations, facilities and construction.

The leader in this role will maintains collaborative relations with regional and national leaders of health care, cancer research and other bio-medical (R&D) industry entities and encourages and oversees the development of organizational-wide collaborative programs in cancer treatment, education, and research.

As a successful candidate, you will:

• Drive Performance and Operational Excellence the COO is responsible for performance, efficiency, and effectiveness of the established City of Hope clinical entities.

• Supervise all clinical departments and leaders including but not limited to the CNO, Chief Pharmacy Officer, VPs of Operations of NMC and OC, and Construction and Facilities.

• Lead the implementation of business plans for COH entities, programs and services while fostering a culture of trust, high reliability, safety, and quality.

• Work closely with the President, Physician in Chief, and clinical leadership to support delivery of leading-edge patient care, superior outcomes, quality, patient safety and experience, clinical growth and expansion.

• Develops short and long-term strategies and tactics to optimize the use of resources and systems to meet or exceed annual and long-term goals for growth and efficiency.

• Provide decision-making and direction that aligns with the organization's strategic plan and priorities. Additionally, they are responsible for driving the optimization of the operations activities through creating and/or sustaining a positive, optimistic culture based on sponsorship, respect, trust, caring, accountability, teamwork, and the pursuit of excellence for the benefit of COH and its patients. The executive cultivates strong, positive, and collaborative relationships with clinical leaders, physicians, faculty, and leadership across the organization and serves as a champion for City of Hope's mission, vision, and values.

• The COO is a member of the SLC (a system-wide senior leadership team), and as such will be a key participant in establishing a shared vision for the future growth, diversification, and upward trajectory for City of Hope at a transformational pace.

POSITION QUALIFICATIONS:

• A master's degree in business administration (MBA, MHA), Health Care Management, or a related field.

• Fifteen (15) years of management experience in a large acute care healthcare facility, system, hospital, comprehensive cancer care center or healthcare organization with at least five (5) years of leadership in an executive level capacity.

PREFERRED QUALIFICATIONS:

• Experience working in a complex academic environment, biotechnology, or pharmaceutical industry, balancing the mission of clinical care, teaching, and research is preferred. Experience leading within the State of California's healthcare regulatory environment. Executive management experience and record of accomplishment as a senior-level officer role, leading senior executives, within a complex major not-for-profit health care, scientific, pharmaceutical/biotech, or academic organization.

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions. Exhibit strong communication, presentation and listening skills to ensure organization-wide collaboration and coordination, especially as concerns physicians, employees, and the community.
  
  Expertise in leveraging data and analytics to inform projections and decision-making. Experience leveraging digital health and innovation to continuously improve patient and clinician experiences.

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate's experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

ABOUT CITY OF HOPE:

City of Hope is an independent biomedical research and treatment center for cancer and diabetes. Founded in 1913, the organization is a national leader in cancer, providing each patient with an individualized, comprehensive care experience and delivering the highest quality treatment and expertise.

Building on its rich history of discovery, including human synthetic insulin, it also is a leader in research focused on eradicating Type 1 and Type 2 diabetes. City of Hope is one of only 51 National Cancer Institute (NCI)-designated comprehensive cancer centers in the U.S. Through this designation, the NCI recognizes excellence in transdisciplinary, state-of-the-art research focused on developing new and better approaches to preventing, diagnosing, and treating cancer.

In recognition of its leadership in the diagnosis and treatment of cancer, City of Hope is also one of only 11 cancer hospitals in the country exempted from the Medicare Prospective Payment System. City of Hope is also proud to be a founding member of the National Comprehensive Cancer Network (NCCN), reflecting our national leadership in advancing research and treatment. NCCN member institutions are recognized for their world-renowned experts and for treating complex, rare and aggressive forms of cancer.

City of Hope has also been ranked among the nation's "Best Hospitals" in cancer by US News & World Report for over 15 years. The future of City of Hope has never been brighter.

City of Hope has experienced tremendous growth over the past five years, including more than doubling the number of patients treated, research grant revenue, cash and investments, total assets, and network clinic sites, and had 70% growth in its employee base and net patient service revenue. City of Hope is in the right place at the right time to play a major role in the nation's fight against cancer and deliver the cures of tomorrow for the people who need them today.

City of Hope's strategic vision for the future includes accelerating the speed to impactful discovery and innovation and broadly expanding access to leading-edge care and therapies within and outside of California. City of Hope firmly believes in providing value across the entire patient journey.

Innovation and discovery are at the heart of the City of Hope approach. Its translational research and personalized treatment protocols advance care throughout the world.

A birthplace for biotech, human synthetic insulin, monoclonal antibodies, and numerous breakthrough cancer drugs are based on technology developed at the organization. COH includes more than 300 physicians, 1,000 scientists and 8,800 employees. That team includes research associates, scientists, doctors, nurses, allied health professionals, graduate students, fundraising specialists, marketing professionals, volunteers and extensive support staff united by the desire to find cures and save lives.

City of Hope is made up of the following entities and strategic business units:

• City of Hope is the parent organization and houses the enterprises' core philanthropic function, which supports the research, care, and educational components of the mission. City of Hope is supported by a worldwide network of approximately 100,000 donors and volunteers and annually ranks as one of the top cancer centers in the country measured by contributions raised.

• City of Hope National Medical Center, combined with the Beckman Research Institute (below), serves as the academic hub for the enterprise and is the foundation of the City of Hope NCI designated comprehensive cancer center. City of Hope continues to reshape the curve on compassionate and specialized care and take full advantage of the explosion of technology advances, including virtual care and telemedicine.
  
  Of particular note, City of Hope has one of the largest and most successful bone marrow and stem cell transplant programs in the U.S. and is a global leader in cellular therapy, including CAR T cell immunotherapy, one of the most promising approaches to defeating cancer.
  
  City of Hope teams have treated nearly 600 CAR-T patients and have conducted nearly 80 clinical trials with the therapy. Located in Duarte, California, the Medical Center is in the middle of a $1.1B expansion of its 120-acre campus.

• City of Hope Orange County oversees the organization's expansion into the nation's sixth largest county. City of Hope has announced a $1B investment to build a second academic campus in the Great Park of Irvine, California.
  
  A 190,000 square-foot outpatient treatment and research center will open in the summer of 2022. The campus also will include Orange County's only specialty hospital focused solely on cancer, which is scheduled to open in 2024. City of Hope has partnered with the developer of the Great Park, FivePoint, to develop innovative strategies to Position Specification Ref: President City of Hope 3 embed healthcare services in master-planned communities focused on health living and wellness.

• City of Hope Medical Foundation is City of Hope's physician practice plan. Comprised of more than 380 nationally recognized medical experts, the Foundation provides multi-specialty physician services to City of Hope National Medical Center and other surrounding hospitals and communities.
  
  The Foundation also manages clinical care sites in City of Hope's network, which includes 30 locations across Los Angeles, Ventura, Riverside, Orange, and San Bernardino counties to provide its unique approach to care in patients' own communities. Combined, the Medical Center and Medical Foundation serve more than 90,000 patients each year.

Qualified and interested candidates are encouraged to send Resume/CV to Louis Williams, VP of Talent Acquisition at LoWilliams@coh.org