Chief Operating Officer

Ask Nicely Portland , OR 97228

Posted 2 months ago

  • Fast growing startup revolutionizing customer experience

  • Build capability and drive a performance culture across the team

  • Career defining role partnering with the CEO

  • Build an iconic global tech business in Portland

AskNicely, the award winning customer experience platform, is used by 1,000+ service businesses to motivate and inspire their front line teams to do their best work for every customer. We're a venture backed SaaS startup that, in just over four years, has grown to 70+ people across offices in Portland, Oregon and Auckland, New Zealand with a European location coming soon.

In the new world where the brands that deliver the best experiences win, we're pioneering a new category of software to help businesses deliver amazing customer experiences. We've raised a big chunk of venture money, built an A-class leadership team and we're delivering on a product vision that will knock the socks off our competitors.

This requires a particular set of skills to partner with the CEO to scale the business through the next growth phases.

You'll lead the corporate functions and support the functional heads (product, marketing, sales, success) to add resource, build capability, drive performance and enable faster, smarter commercial decisions to drive best in class SaaS metrics and, ultimately, establish category leadership.

The mantra for this role is "how can I help you go faster?". We're looking for a force multiplier that can connect the dots, see around corners, juggle multiple projects, break through obstacles and lay the tracks sufficiently ahead of the train to accelerate growth. In a given day, you might be defining a new pricing structure, building OKR's, raising capital, designing a sales compensation framework or opening an office on a new continent (we've been working on all of these over the last month).

Specific Responsibilities

  • Build a strong performance culture, fueled by feedback, with robust performance management disciplines that link daily/weekly/monthly KPI execution to quarterly OKR's and the annual plan

  • Lead the corporate business functions including finance, talent and culture, commercial, legal and business operations

  • Drive key strategic projects and cross-functional initiatives

  • Partner with functional heads aiding commercial decision making and building capability to accelerate growth

  • Drive and improve our management process including the development and follow-through of our business plan and quarterly OKR's

  • Develop and oversee a framework to systematically identify, execute and iterate new growth experiments

  • Optimize operational processes for greater efficiency and scalability.

Requirements

We're excited to meet high energy, unflappable multi-taskers that enjoy designing and building high growth businesses. You'll likely come from a finance, strategy consulting or investment banking background but your love language will be operations - ensuring we are continually upgrading our business capability to execute on the plan.

  • 10+ years in top tier finance, strategy consulting or investment banking experience and/or CFO or COO roles in at least one high growth technology business

  • Strong modeling, analytical and problem solving skills

  • Multi-lingual, conversant in SaaS, startup and human (not management jargon)

  • Confident maximizing value from modern sales, marketing and finance SaaS technology platforms, especially Salesforce.

  • Skilled communicator and negotiator, able to simplify the complex for audiences at all levels including the board, executive leadership, frontline teams, customers and partners.

  • Track record managing complex, cross-functional projects with a servant leadership style

We find the people that really enjoy and succeed the most at AskNicely..

  • Have strong opinions, but loosely held

  • Can wear multiple hats (and totally pull it off)

  • Are people people with a helper personality type

  • Can think and do at the same time

  • Favor speed and learning over perfection or being right

  • Thrive and laugh under pressure and ambiguity

  • Show their smarts by simplifying rather than complicating things

Benefits

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here..

Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":

  • Be NICE: We believe great business can be built by nice people that are nice to each other.

  • Play to WIN: Bring your A game. We have high standards but favor speed over perfection.

  • Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

We offer a comprehensive benefits package including 401K, share options, programs for learning and development, community and wellness plus 5 "Nice Days" each year which you can take at any time to catch your breath, just because :)

Plus, we're proud to be doing it in Portland (we think it's the most customer obsessed city in the US) alongside some iconic technology brands like New Relic, AirBnB, Expensify, Puppet, Simple, Intel, Autodesk and Vacasa. Portland is well known for its spectacular dining, live music, arts and culture while boasting an unparalleled lifestyle against a stunning natural backdrop where you can snowboard in the morning and surf in the afternoon on the same day.

Be You

The core essence of AskNicely is "appreciation". It's what we stand for and a principle to guide what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

You're awesome. We're hiring.

PS

We don't normally brag, but here's some feedback that we're quite proud about..

  • #1 Rated Enterprise Feedback Management software (G2)
  • Emerging Company of the Year (2018 HiTech Awards)
  • 100% Five Star Employee Reviews on (Glassdoor)
  • Top 10 Fastest Growing Companies in Portland
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You’ll likely come from a finance, strategy consulting or investment banking background but your love language will be operations - ensuring we are continually upgrading our business capability to execute on the plan.</p><ul> <li>10+ years in top tier finance, strategy consulting or investment banking experience and/or CFO or COO roles in at least one high growth technology business</li> <li>Strong modeling, analytical and problem solving skills</li> <li>Multi-lingual, conversant in SaaS, startup and human (not management jargon)</li> <li>Confident maximizing value from modern sales, marketing and finance SaaS technology platforms, especially Salesforce. </li> <li>Skilled communicator and negotiator, able to simplify the complex for audiences at all levels including the board, executive leadership, frontline teams, customers and partners.</li> <li>Track record managing complex, cross-functional projects with a servant leadership style </li> </ul><p>We find the people that really enjoy and succeed the most at AskNicely..<br></p><ul> <li>Have strong opinions, but loosely held</li> <li>Can wear multiple hats (and totally pull it off)</li> <li>Are people people with a helper personality type</li> <li>Can think and do at the same time</li> <li>Favor speed and learning over perfection or being right</li> <li>Thrive and laugh under pressure and ambiguity</li> <li>Show their smarts by simplifying rather than complicating things</li> </ul><p><strong>Benefits</strong></p><p>If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (<a href="https://workable.com/nr?l=https%3A%2F%2Fvimeo.com%2F358399569" rel="nofollow noreferrer noopener" class="external">watch this</a>).</p><p>Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:</p><ul> <li>Be <strong>NICE</strong>: We believe a great business can be built by nice people that are nice to each other.</li> <li>Play to <strong>WIN</strong>: Bring your "A" game. We have high standards but favor speed over perfection.</li> <li>Love your <strong>FEEDBACK</strong>: Get feedback to improve your game and give feedback generously to help others improve theirs.</li> </ul><p>We offer a comprehensive benefits package including 401K, share options, programs for learning and development, community and wellness plus 5 “Nice Days” each year which you can take at any time to catch your breath, just because :)<br></p> <p>Plus, we're proud to be doing it in Portland (we think it's the most customer obsessed city in the US) alongside some iconic technology brands like New Relic, AirBnB, Expensify, Puppet, Simple, Intel, Autodesk and Vacasa. Portland is well known for its spectacular dining, live music, arts and culture while boasting an unparalleled lifestyle against a stunning natural backdrop where you can snowboard in the morning and surf in the afternoon on the same day.</p> <p><strong>Be You</strong></p><p>The core essence of AskNicely is "appreciation". It's what we stand for and a principle to guide what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way. </p><p>You're awesome. We're hiring.</p><h3></h3><strong><p>PS</p></strong><p>We don't normally brag, but here’s some feedback that we’re quite proud about..<br></p><ul> <li>#1 Rated Enterprise Feedback Management software (<a href="https://workable.com/nr?l=https%3A%2F%2Fget.asknicely.com%2Fg2-voted-number1-demo-request-google.html" rel="nofollow noreferrer noopener" class="external">G2</a>)</li> <li>Emerging Company of the Year (<a href="https://workable.com/nr?l=https%3A%2F%2Fwww.asknicely.com%2Fblog%2Fasknicely-named-nz-emerging-company-year" rel="nofollow noreferrer noopener" class="external">2018 HiTech Awards</a>)</li> <li>100% Five Star Employee Reviews on (<a href="https://workable.com/nr?l=https%3A%2F%2Fwww.glassdoor.com%2FOverview%2FWorking-at-Ask-Nicely-EI_IE1557535.11%2C21.htm" rel="nofollow noreferrer noopener" class="external">Glassdoor</a>)</li> <li>Top 10 Fastest Growing Companies in Portland</li> </ul> Asknicely Portland OR

Chief Operating Officer

Ask Nicely