Chief Officer, Print Production & Distribution

Classification: Admin/Prof

Exemption Status/Test: Exempt/Executive

Job Grade: 9

Department: Print Production and Distribution Center

Reports To: Chief of Finance and Business Services

Job Goal:

Responsible for oversight of the Region 4 Print Production and Distribution Center that serves as the primary statewide provider of the printed Open Education Resource (OER) materials. Lead the team that will provide a cost-effective printed product and ordering, and fulfillment process for local education agencies (LEAs) who opt to use the state-owned open education resource instructional materials mandated by TEC §31.071.

Provide leadership for all the Center's print production and distribution functions to ensure legally sound and effective management practices.

Qualifications:

Education

• Bachelor's degree from an accredited college or university in supply chain management, business, finance, economics, or a related field

Experience

• Ten (10) years of experience in public school district-level or corporate/business management in an organization with at least five (5) years in a leadership/supervisory role

Preferred

• Master's degree from an accredited college or university in supply chain management, business, finance, economics, or a related field

• Five (5) successful years in a leadership role in a school district or corporate organization

• Seven (7) years of experience in project/program management

Special Knowledge and Skills:

• Knowledge of Region 4, including its purpose, core values, goals, strategic priorities, and business strategies; expert knowledge of current PK-12 affairs and issues in public education

• Detailed knowledge of information/data processing systems

• Exceptional ability to build trust, interact, and cultivate relationships with internal and external stakeholders with confidence and credibility

• Exceptional ability to anticipate customer needs, as well as to identify and champion opportunities for the development and implementation of new services and methods to meet or exceed customer needs

• Exceptional ability to interpret federal, state, local, and public school district laws, policies, and procedures

• Excellent problem-solving skills, results orientation, and ability to exercise sound judgment and make data-driven decisions based on accurate and timely analyses

• Excellent organizational skills, including the ability to coordinate center/division services for external and internal customer needs

• Excellent communication, presentation, and interpersonal skills, including the ability to communicate and manage at all levels of the organization

• Exceptional ability to resolve conflicts, listen, and appropriately respond to concerns of both external and internal customers

• Superior management skills to select, train, lead, direct, guide, and motivate professional and support staff to produce high quality work; skill to take corrective action as required

Major Responsibilities:

Print Production and Distribution

• Provide oversight of all print production and distribution activities, including supplier management, equipment, materials, processes, and workflows.

• In collaboration with the Chief Officer of Print Customer Relations and Logistics, optimize print production and distribution process, including integration of print production to online ordering systems.

• Manage the print production budget and inventory.

• Implement quality control measures to ensure the printed materials meet the highest standards in accordance with industry guidelines.

• In collaboration with the Chief Officer of Print Customer Relations and Logistics, implement a continuous improvement process to ensure the implementation of best practices in print production, distribution logistics, and customer service.

• Collect data and report on the following required performance measures by providing i) a detailed project plan which includes the timeline of completion for the projected activity; projected tasks/milestones that make up the activity; including detailed estimated costs tied to each task which roll up to the total costs for the activity, and ii) status updates on the progress of the activity as agreed upon by Region 4 and TEA:

• develop and execute the order, print, storage, and fulfillment process for OER instructional materials; and

• develop and implement customer support platform to provide LEAs technical and program support throughout the materials ordering and fulfillment process.

• In collaboration with the Chief of Finance and Business Services, procure the building facilities, equipment, and supplies needed to create and operationalize the Region 4 Print Production and Distribution Center.

• Oversee the management and coordination of grant reporting activities including:

• organizational revenue/expense and balance sheet reports,

• reports to TEA, and

• monitoring of Region 4 Print Production and Distribution budget.

• In collaboration with the Chief Officer of Print Customer Relations and Logistics, provide recommendations to strategically enhance print production and distribution center performance.

• Ensure and monitor Region 4 adherence to federal and state guidelines and regulations of all federal and state programs and discretionary grants.

• In collaboration with the Chief Officer of Print Customer Relations and Logistics, develop and implement training sessions regarding the print production and distribution center to ensure that program needs and guidelines are met.

• In collaboration with the Chief Officer of Print Customer Relations and Logistics, prepare and timely submit all required federal and state reports and maintain all appropriate records.

Leadership

• Communicate the goals and performance objectives of the print production and distribution center to external customers, internal customers, and other internal staff in a manner that meets or exceeds customer expectations and grant requirements.

• Serve as the Region 4 liaison with internal and external stakeholders in the print production and distribution center including district superintendents, state, county, and municipal representatives, legal authorities, the business community, and the public.

• Attend board meetings and identified committee meetings when appropriate and/or requested.

• Assist in performing all tasks necessary to achieve Region 4's goals.

• Produce monthly reports/dashboards for the executive director, deputy executive directors, chiefs, and the leadership council.

• Participate in developing new entrepreneurial endeavors for the print production and distribution center, including identifying new funding opportunities, the drafting of prospective programmatic budgets, and determining the cost effectiveness of prospective service delivery.

• Follow center safety protocols and emergency procedures.

• Perform all other duties as assigned.

Supervision/Personnel Management

• Select, train, evaluate, and supervise the print center secretary and staff of the Print Production and Distribution Center, including completing evaluations per Region 4 policies.

• Develop and deliver training, support, and improvement plans to enhance the effectiveness of the print production and distribution center's operations.

Physical Demands/Environmental Factors/ Mental Demands:

Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); may work prolonged and irregular hours; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.