Chief Of Staff, Servicenow Inspire Program

Servicenow Santa Clara , CA 95051

Posted 4 months ago

Title: Chief of Staff, ServiceNow Inspire Program

Location: Santa Clara, CA

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn't be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked fornot againstthem. The ServiceNow cloudbased platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that's meaningful, not menial.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

This is an influential role, reporting to the head of our Customer and Sales transformation program - ServiceNow Inspire. Servicenow Inspire has 4 practices: Strategy, Architecture, Value, and Insights.. This role drives horizontal matrixed leadership of these practices, and their teaming on corporate wide initiatives for our CRO, CFO, and CEO. ServiceNow Inspire is measured on the attainment of top customer successes and the enablement of sales, presales, and consulting to incorporate our innovative IP into how they serve customers. The role combines strategic planning, general business management, business development, and project management to drive alignment and performance across Inspire internal and customer facing initiatives.

What you get to do in this role:

Lead, organize, and manage executive-level special projects to explore and implement changes across our business in conjunction with functional leaders.

  • Create structure and focus for broad, ambiguous ideas that the go to market team is exploring and bring forth recommendations for action in a timely manner.

  • Drive cross-functional process around setting the go to market strategy, forming a plan, executing and monitoring progress.

  • Partnering with the Global Talent Organization (GTO), help build a successful and healthy organization: design and execute on organizational structure, find knowledge and skills gaps and help close them, design optimal workflows, and align internal processes.

  • Partnering with the Solution Consulting Excellence team to leverage their Training, tools, communications and program management resources on Inspire initiatives, events, the field facing IP adoption.

  • Drive the priorities of the go to market executive team by setting agenda for weekly meetings, shape off-sites, and identify opportunities to increase leadership team effectiveness.

  • Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met.

  • Identify and take on ad hoc strategic projects - everything from defining new opportunities to executing cross-functional initiatives, and closing the gaps in business and operations.

  • Drive process and be on top of finances, employee satisfaction, recruiting efficiency, training, facilities, etc.; work hand in hand with colleagues on the Finance and GTO teams.

  • Coordinate a regular cadence across the divisional and functional leaders of the generation and validation of the key operational metrics needed for weekly/monthly/quarterly meetings with senior leadership.

  • Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments to the company.

  • Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.

  • Oversee presentations, including communications, coordinate, prep, and set expectations with presenters and attendees for our peer-reviews of client delivery, and of major internal initiatives

  • Be a thoughtful steward of our values as we evolve our culture and company

To be successful in this role, we need someone who has:

  • Superb leadership and influencing skills

  • Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity

  • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups

  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset

  • Sharp business judgment, ability to see "big picture" and to prioritize

  • Executive presence, strong verbal and written communication

  • Ability to manage change and ambiguity with an action-orientation/drive must thrive in a dynamic environment

  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

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Chief Of Staff, Servicenow Inspire Program