Chief Of Staff, Business Operations

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

The Digital Media GTM & Sales organization is dedicated to driving customer success at scale through personalized, engaging experiences across our Creative Cloud and Document Cloud businesses. We do that by identifying and developing exceptional experiences for our customers every time they get along with Adobe. We are looking for someone with curiosity, passion, and a willingness to dive in to get the job done quickly and with precision. They face challenges head-on to deliver solutions that mix people, process, and technology. The role requires an individual with experience influencing and collaborating with cross-functional teams, making decisions with a customer- and data-first approach, driving operational rhythms, and navigating within a fast-paced agile environment. This involves having a strong ability to communicate across all levels, including executive staff. Collaboration, establishing and cultivating relationships, and impeccable organization-all with a positive attitude-is crucial for success in this role.

Responsibilities

You and your team will align activities, communication, and teams to make decisions and drive projects forward that pertain to Digital Excellence, which is focused on providing best in class digital experiences and creating lifetime customer value. Your specific focus will pertain to driving strategic alignment within the team. We lead cross-functional transformations across Digital Media, inspiring change and deeper collaboration.

• Partner closely with the Senior Directors of Digital Media Payments and Global Growth teams to develop and drive the operating rhythm across marketing, product, platform, finance, and the business

• Provide operational support by understanding and defining requirements, tracking action items, and driving alignment on the plan

• Identify areas to streamline operational processes and lead change within the organization

• Work with business operations across the organization to understand and help craft dynamic business and operational priorities

• Handle appropriate senior-level communication

Experience

• 8+ years of business operations or relevant experience

• Relentless, creative approach in clearing obstacles; innovation around solutions; perseverance to fast-fail and see it through success

• Passion for storytelling with data and finding opportunities for improvements that are driven by data

• Experience developing and championing a compelling point of view around industry standards and emerging trends in organizational effectiveness while finding opportunities to expand the capability and maturity of practice offerings, crafting and delivering solutions to improve business operation

• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, key metric measurement, bench marking, stakeholder management, financial management

• Experience working with senior leaders (VP/Sr. Director level) to shape programs from high level objectives and problem areas

• Passion for how things work and structure within an ambiguous environment

• Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way

• Distinctive ability to inspire and influence in a matrix

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $96,300 -- $193,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.