Chief Information Officer, Claim

The Travelers Companies Hartford , CT 06183

Posted 4 days ago

Primary Job Duties & Responsibilities

We are seeking an energetic, accomplished leader with a successful track record of delivering large and complex systems to both employee and consumer audiences. To do this they will need to work closely and collaboratively with senior leaders within Claim as well as across the broader IT community within Travelers. He/She must have the ability to recognize opportunities, make strategic decisions on prioritization, manage risks, anticipate obstacles and mobilize the organization to act. A seasoned talent manager, this individual must demonstrate a passion for building high performance teams and possess a track record for hiring, developing and retaining skilled business and technology professionals.

The CIO must assist in appropriate IT governance within the Claim organization and help ensure alignment across the enterprise, monitor delivery value, effective utilization of resources, risk management and performance metrics. He/She must analyze, budget, allocate and reduce costs where possible, while at the same time effectively communicate the value of investments and leverage these across the organization. We seek an adept leader with an unwavering commitment for program execution, program management and a leader who seeks continuous improvement through emerging tools and methodologies.

The successful candidate must be an astute listener who seeks to clarify and correctly interpret messages from others, as well as adjust style for diverse audiences and demonstrate openness in sharing information and keeping people informed. This individual will write, speak and present clearly and persuasively.

Job Specific & Technical Skills & Competencies

  • Strategic Orientation Strong aptitude for short and long term planning on integrated basis within Claim and IT and across enterprise; quickly develops awareness that translates into analysis and action-based plan

  • Change Leadership Architects and implements complex change initiatives encompassing technology, people and process across matrixed enterprise

  • Collaboration & Influence Guidance that spans the enterprise and partnerships reaching beyond its walls

  • Team Leadership Develops high performing teams recognizing individual contributions, cultural factors and organizational context; motivates team members to action and accountability; actively anticipates and resolves conflicts by pursuing mutually agreeable solutions

  • People & Organizational Development Leverages experience to advance the organization in areas of leadership development, change management, performance management, coaching, diversity and work/life balance.

  • Customer Impact Creates value added relationships both with Customers and Clients internally & externally; proactively shapes the customer value proposition

  • Market Knowledge Understands industry, competition, customer base and governance; anticipates & capitalizes on this data

  • Commercial Orientation Identifies business and technology opportunities and pursues opportunities to increase revenue/profits; an innovator with tenure at driving new business opportunities

  • Team Orientation Ability to operate effectively in a matrix organization

Job Summary

Travelers seeks a Chief Information Officer for its Claim organization, a division that currently represents over 12,000 employees. As a member of the Claim and the Technology leadership teams, the CIO will partner with senior management team members to create strategy and bridge technology solutions to organizational objectives that support Claim's transformative technology strategies. The CIO will lead, manage and architect the planning and implementation of internal and external information systems, as well as provide operational leadership for hardware and software platforms, data integrity, security, communications systems, IT policies/procedures and IT vendor relationships. The CIO will lead a team of approximately 300 colleagues and will also have oversight for a dispersed team of 300+ Global Sourcing professionals. The CIO will be a member of both the Claim Senior Leadership Team and the Enterprise Technology Senior Leadership Team where he/she will assist in leading the Company and engage on issues beyond technology and claim in an inclusive collaborative environment.

Education, Work Experience & Knowledge

  • Successful record of accomplishment as a CIO or senior business and information technology leader, with a minimum of 15 years of progressive, results-oriented tenure in a complex, diverse and matrixed organization

  • Track record of translating organizational strategy into actionable technology solutions that drive operational excellence and customer satisfaction

  • BS in Information Technology, Computer Science, Information Science or other related discipline; MBA or other IT Management education is preferred

  • Experience in the Property Casualty or other insurance/financial services industry

  • Experience working with Agile Practices is preferred

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