Chief Human Resources Officer (Chro)

Team International Orlando , FL

Posted 2 weeks ago

About Team International

We're a global IT consulting company and a software development service provider who helps organizations operate at their best. With 30+ years of experience, +6 Global locations and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

TEAM provides you with flexible engagement models, top IT talent, and full compliance.
Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.

Partner with TEAM to design the ideal engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time all while ensuring full security and regulatory compliance.

Our guiding values

Customer Centric- Win-win is our partnership strategy

Trust & Transparency- We say what we mean, do what we say, and do what is right.

Flexible & Adaptable- Solving challenges creatively

Team work & Celebration Work hard and enjoy our victories together

Social Responsibility- We envision a better world and take action to make things happen

The Position

TEAM International Services, Inc. is seeking a high-energy Chief HR Officer (CHRO) to lead the development and execution of all global HR programs and practices in our dynamic global IT solutions space. The CHRO is a key member of the Executive Leadership Team, serves as TEAMs top HR executive, works closely with the CEO and the Executive Leadership Team as a trusted Business partner and advisor, and leads and manages all aspects of the global HR function. This strategic leader is responsible for developing and overseeing global organization-wide programs including HR strategy and planning, employee relations, engagement and retention, learning and development, compensation and total rewards, benefits and well-being, HR systems and compliance, and HR supervision and resource management. This position serves as the Board liaison for the Compensation Committee, and provides leadership on all "Talent" related matters.


HR Strategy and Planning

Identify, define and implement appropriate human capital strategies and policies for the global organization.

Partner with business leaders to develop business strategies that maximize the impact and success of TEAM. Translate those strategies into compelling talent development and retention initiatives.

Ensure alignment of all HR strategies and policies to meet business goals and compliance with global labor laws.

Create and execute work plans to align and support the needs of the business, including change leadership, workforce planning, resource allocation, organization design/development including culture change initiatives, compensation, benefits, talent assessment, learning and development, and employee engagement.

Lead the approach for performance management, talent management and performance-based review processes.

Lead succession planning strategy and plan for all senior roles across the globe.

Employee Relations

Partner with leaders on issues related to organizational effectiveness, change management, performance management, compensation, and other matters.

Balance the needs of the organization with the best interest of employees in accordance with global Human Resource policies and government laws and regulations.

Provide guidance to CEO and other executive team members on leadership employee relations issues.

Consult with managers on employee relations counseling.

Counsel employees on work-related matters.

Prepare exit documents and separation agreements.

Conduct executive level exit interviews and monitor exit procedures.

Oversee resolution of any employee legal matter, in partnership with internal and external counsel.

Engagement and Retention

Design and promote a healthy employee experience and culture to advance employee attraction, engagement and retention. Lead and execute all engagement and retention initiatives.

Drive and shape culture throughout the organization. Actively promote inclusive and engaging atmosphere and a positive employee experience.

Develop and execute a consistent performance review program, individual development planning program, career pathing program and succession planning program.

Provide monthly, quarterly and year-end attrition metrics.

Develop process and programs to reduce attrition at or below industry standards.

Lead and execute the anual TEAM survey; report findings and develop process and programs to fill gaps.

Learning and Development

Plan and manage relevant and timely learning and development solutions across the organization at every level.

Develop talent, build and develop teams, and strengthen organizational capacity.

Develop soft skills training initiatives for global leadership.

Develop and execute a leadership development planning process and program.

Compensation and Total Rewards

Partner with the Executive Chairman and the CEO to ensure alignment with strategic objectives.

Own and oversee all aspects of compensation, including salaries and salary ranges, job leveling and analysis, discretionary bonuses, and annual performance merit program.

Assure that the organization compensation program is competitive and equitable and in keeping with the organizations compensation philosophy.

Lead the development of strategy and materials for Compensation Committee meetings throughout the year and execute the approved actions.

Lead, execute and administer the Annual Incentive Plan (AIP).

Lead, execute and administer the Equity Incentive Plan (EIP).

Lead, execute and administer other Bonus, award and recognition programs to ensure alignment with organization results and values.

Benefits and Well Being

Assess overall performance and cost trends of health and welfare programs; make recommendations as appropriate on trends, programs and oversight of all compliance law and emerging legislative updates.

Oversee obtaining and evaluating benefit proposals, changes in plan design, cost, record keeping of benefit plans and monitoring of employee usage and satisfaction.

Evaluate workers compensation, commercial, umbrella, auto, earthquake E&O and D&O insurance renewal quotes and reviews with senior management.

Coordinate risk management program.

Coordinate safety policy and procedures.

Monitor workers' compensation claims and coordinates work between employee and insurance carrier.

Monitor unemployment claims.

Lead, execute and administer TEAMs 401k program. Complete quarterly reviews, balance investments as necessary, and monitor year-end audits.

HR Systems and Compliance

Administer key company programs such as health & welfare, benefits, compensation programs, payroll coordination, and HR systems implementation/integration to ensure compliance and optimal results.

Ensure compliance by monitoring legal requirements and government reporting regulations affecting the Human Resource function.

Maintain knowledge of competitive practices, legislation and regulatory changes affecting benefits and recommend changes to leadership.

Act in the capacity of the Privacy Officer related to HIPAA compliance, responsible for administering the appropriate discipline for any uses or disclosures that violate these guidelines.

Supervision and Resource Management

Lead and manage Global HR Directors.

Chair the Global HR Council.

Develop annual HR and Learning and Development budgets.

Develop annual HR and Learning and Development staffing plans to support the organizations growth strategy.

Supervise direct and functional reports. Set clear expectations and offer guidance in setting priorities.

Provide regular feedback in a respectful and constructive way. Recognize excellent performance and use coaching skills effectively to improve staff performance.

Organize and prioritize resources to meet changing work demands.

Plan, organize, and control all activities of the department. Develop department goals, objectives, and systems.

Evaluate reports, decisions, and results of the HR department in relation to company goals and make changes as necessary. Maintain company HR records and reports.


  • Bachelors Degree in Human Resources, Organization Planning Psychology, Training and Development, or related field required
  • MBA preferred, but not required Global SHRM certification preferred, but not required
  • Minimum of 12 years relevant and progressive experience in technology environment with a publicly traded global technology company preferred (Europe, Latin America, South America, Asia, India, North America and Canada)
  • 5+ years in a high-level HR role as CHRO or SVP/VP HR in a fast paced, high-growth dynamic global business environment
  • Proven success developing high functioning global HR teams and leaders on different continents
  • Demonstrated success providing innovative employee engagement solutions with a keen focus on increased retention and decreased attrition
  • Ability to move seamlessly from strategy development to execution. Hands-on management
  • Proven success delivering management level opinions and analysis to executive leadership team (ELT)
  • Knowledge and awareness of developing global HR strategy
  • Scaling talent resources from 1,000 to 5,000 employees in a dynamic environment
  • Preparing global HR budgets, targets and individual KPIs
  • Leading and managing a global HR team
  • Vendor interaction and communications
  • Keen understanding of HR and training systems, tools and platforms
  • Data administration, analysis and management processes
  • Conducting research, identifying trends and best practices
  • Understand how to ensure that TEAM achieves par or better with the larger players in the market
  • Strong HR and business partner to the CEO
  • Advanced strategic and business mindset
  • An entrepreneurial work style
  • Roll up the sleeves attitude with a tenacious focus on delivering results
  • Ability to connect with and influence those across all levels of the organization up through executive leadership.
  • Strong balance of IQ and EQ with a low ego. Team player.
  • Ability to move global cross-functional HR, sales, operations and delivery teams in a single direction with a common vision and objective
  • Strong project management skills, including budgeting and the ability to prioritize competing demands
  • Highly developed analysis, synthesis, reporting and decision-making skills
  • Strong analytical and problem-solving skills
  • Excellent interpersonal, written and verbal communication skills
  • Excellent organizational and time management skills
  • Excellent process orientation
  • Strong commitment to delivering excellence
  • Ability to present to the Executive Leadership Team, Board of Directors, and external partners
  • Executive presence and poise
  • Advanced Microsoft Office Suite; Advanced Excel skills; PPT
  • Both Domestic and International travel as needed (up to 20%)
  • Based in Orlando or with availability to move there


  • Competitive benefits package, including medical, dental, vision, 401k matching, paid time off
  • Performance-based culture and opportunities for growth
  • Attractive salary, bonus, and equity incentive package
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