Chief Facilities Officer - Operations Manager II

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

CHIEF FACILITIES OFFICER - OPERATIONS MANAGER II

OPENING DATE: 4/2/2024

CLOSING DATE: 5/30/2024

Position Overview

The Division Chief for Facilities reports to the Deputy Director of Baltimore City's Department of General Services (DGS) and leads a team of approximately 75 employees, responsible for the daily operations of a service organization. Management responsibilities include the development of policy, supervision of personnel, and the planning/implementation of consistent business practices throughout the Division. The position also involves establishing and maintaining effective work relationships with customer departments and other external stakeholders. The scope and complexity of duties for this role will require the individual to exercise independent judgement with limited supervision.

About the Department of General Services

DGS, an agency that provides support services to other City agencies (our customers), has an annual budget of approximately $100M, and is comprised of four divisions: Administration, Fleet Management, Facilities Management, Capital Projects, & Energy Division(s). The Department is committed to providing healthy work environments and safe, reliable vehicles for City employees by delivering results for our City partners through services and solutions that are timely, cost-effective, and sustainable. The Department's vision is to be a leader in delivering expertise, efficiency, and service excellence.

About Facility Maintenance Division

The Facilities Maintenance Division is a complex and versatile team consisting of but not limited to building trade/maintenance professionals, contract managers, architects/engineers, security coordinators, real estate professionals, and incident commanders. The Division is directly responsible for maintenance and operations of facilities within DGS portfolio and providing operational services per SLA's with City of Baltimore agencies.

The office is located at 200 N. Holliday Street, in downtown Baltimore City. The position assignment is considered as hybrid in nature as work can be administered both at office and at home.

Division Chief Key Responsibilities

• Creation and implementation of standards, policies, and best practices.

• Plans, organizes, coordinates, directs and controls dynamic staff of various trades, discipline, and skill level.

• Directing through subordinate leaders to manage areas including: building maintenance/operations, non-capital construction, safety, portfolio management/leasing, space planning, and emergency operations and preparedness.

• Establish plans strategic goals, and mission critical objectives for division; establishes industry-standard metrics for operational expectations

• Partners with the Department's Fiscal Office in the creation and management of the Division's budget.

• Advises and informs City leadership and City Agency management on facilities needs and priorities, communicating the rapidly changing industry.

• Responsible for planning, organizing, interpreting, and implementing complex studies related to operational and administrative needs.

• Seeks out and utilizes State and Federal resources to increase efficiency of operations.

• Provide oversight and policy review for City-wide facilities management.

• Provide oversight and compliance for real estate.

Candidate Attributes and Abilities

• Strong knowledge of facility maintenance and construction operations.

• Strong leader who is organized, and a strong advocate for employee accountability, engagement and recognition.

• Genuine and resourceful communicator that has the ability to establish and maintain relationships ranging from front-line employees to the Mayor, as well as across departments.

• Extensive knowledge in troubleshooting, analysis, and approaches for mitigating multiple concurrent conditions/situations.

• Extensive knowledge in recommending priorities and schedules for accomplishing a mix of short-term, mid-term, and long-term projects.

• Thorough knowledge of the principles, practices, regulations, and procedures of operating a governmental service organization.

• Ability to effectively supervise (plan, assign, instruct, review, evaluate, and empower) and manage the work of a medium labor force.

• Ability to make recommendations on operating policies and administrative practices.

• Ability to delegate and achieve results through multiple teams and levels within division.

• Strong in leading and coaching staff.

• Strong in negotiation and compromise to influence internal and external parties to accept concepts, practices, and initiatives of the division/agency as applicable.

Education and Experience Minimum Requirements

• A Bachelor's Degree and/or Master's Degree in business management, Construction Management, Construction Science, Engineering/Architecture, Public Administration, and/or aligned degree program from an accredited college or university.
• 8 years of senior management in facility management, engineering, or architecture field(s); policy-driven operational responsibilities including 4 years of experience managing homogeneous functions through subordinate supervisors is required.

Preferred Experience

• Progressively responsible experience managing facilities maintenance and operations; project management (processes and construction). Proven professional in a Federal, State, and/or local municipality or public university system.

Please Submit Resumes and Cover Letters to:

Belinda Harris

Email: belinda.harris@baltimorecity.gov

This position is an essential position of operations.

Baltimore City is an Equal Opportunity Employer