Chick-Fil-A Cambridge , MD 21613
Posted 5 days ago
Job Title: Chick-fil-A Leadership Professional
Job Type: Full-Time
Job Location: Chick-fil-A Cambridge (MD)
Job Summary:
Chick-fil-A Leadership Professional is a leadership position responsible for managing and developing team members, guiding customer service operations, overseeing restaurant operations, and ensuring the restaurant is meeting sales and profitability goals.
Job Duties and Responsibilities:
Lead a team of employees to uphold high standards, providing ongoing coaching and mentorship to help them develop in their roles.
Foster a positive and collaborative work environment that supports the development of team members and promotes teamwork and accountability.
Ensuring efficient and effective operation of the restaurant by evaluating and refining processes, procedures, and protocols.
Work closely with business partners to achieve sales and profitability goals.
Develop and maintain excellent relationships with customers, ensuring the highest level of satisfaction and services.
Analyze customer feedback and work with team members to make improvements in job performance and service.
Responsible for the training and development of new team members, while fostering a strong sense of team spirit in the restaurant.
Ensuring compliance with health and safety standards, food safety regulations, and labor laws.
Interact with customers and guests to resolve any issues or complaints, maintaining a high level of customer service and satisfaction.
Requirements:
Experience in restaurant operations management or retail management
Strong interpersonal, leadership, and communication skills
Demonstrated ability to develop and train a team to deliver exceptional customer service
Honesty, integrity, and a high level of ownership
Ability to work in a fast-paced and dynamic environment, adapt to change, and be flexible
Knowledge of health and safety standards, food safety regulations, and labor laws
Must be 18 or older
Available to work weekends, evenings, and holidays as needed
Pay Range: $20-25/hr
Benefits: Health insurance, quarterly and annual bonus opportunity, paid time off, free college, career development opportunities, free meals.
Chick-Fil-A