Chase Consumer Banking (Market Expansion)-Delaware Valley-Lead Associate Operations Trainee (Market St & 9Th St)

Jpmorgan Chase & Co. Wilmington , DE 19801

Posted 3 months ago

Chase Consumer Banking (Market Expansion)-Delaware Valley-Lead Associate Operations Trainee (Market St & 9th St)

Req #: 200007151

Location: Wilmington, DE, US

Job Category: Branch Banking

Job Description:

At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.

Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers. Lead Associate Operations who are successful in making referrals may be eligible for monthly incentives.

A Lead Associate Operations Trainee is responsible for completing the Lead Associate Operations Training Program (30 days) and learning the business activities of a Lead Associate-Operations.


As a Lead Associate Operations on a Branch Banking team, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.


You'll contribute significantly to the success of your branch by helping with the following:

  • Works with the branch manager to set the tone of the branch environment to provide an exceptional customer experience, and a dynamic and engaging culture

  • Process and assist customers with transactions

  • Introduce customers to your branch team who will build relationships and assist with specialized financial needs

  • Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week

  • Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standards

  • Assist with scheduling as necessary

  • In the absence of the Branch Manager or designated banker, you'll be given responsibility to communicate branch priorities throughout the day

To be considered for this role, you may be required to complete a video interview powered by HireVue,


  • Demonstrated ability to make connections, engage and educate customers and refer as appropriate

  • Strong desire and ability to influence, educate and connect team, partners and customers to technology

  • Demonstrated leadership abilities and works well in a team environment

  • Demonstrated proficiency in operations and transaction accuracy

  • Minimum one year of branch banking experience preferred; Teller and/or Personal Banker experience is a plus

  • Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements

  • Some College level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required

  • Availability to work Branch hours, including weekends and some evenings

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Audit Consumer & Community Banking (Ccb) Audit Senior Director Managing Director

Jpmorgan Chase & Co.

Posted 2 days ago

VIEW JOBS 3/26/2020 12:00:00 AM 2020-06-24T00:00 Audit - Consumer & Community Banking (CCB) - Audit Senior Director - Managing Director Req #: 200023508 Location: Wilmington, DE, US Job Category: Accounting/Finance/Audit/Risk Job Description: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits. JPMorgan Chase Internal Audit is an independent function accountable to the Audit Committee of the Board of Directors, the Office of the Chairman, senior management and our global and local regulators. Internal Audit is comprised of more than 1,000 auditors, located in key locations across the globe, and is responsible for assessing the adequacy of the control environments across the firm's lines of business. The Consumer& Community Banking (CCB) Audit Team is responsible for assessing the adequacy of the control environments relating to the CCB business and sub-business lines in the Bank. This is achieved through a program of audit coverage, which is performed and managed by a global team of integrated technology and financial business audit specialists. We are seeking an experienced senior IT professional to join and lead the CCB Technology Audit team and report to the Chief Technology Auditor, with accountability to the Chief Auditor for CCB. The successful candidate will join a premier global Audit division, recognized in the industry for its accomplishments, close business alignment and ability to address the demands of an expanding worldwide enterprise. The Firm is committed to the effective deployment of modern and business-serving technologies and relies on the Audit practice for close oversight, engagement and the evaluation of the effective combination of technology and business controls, reflecting the exacting regulatory compliance and customer-protection aspirations of the Firm. The candidate will be expected to contribute to the further development of already noted world-class attributes and techniques of the technology audit practice, serving CCB but also the other global lines of business. This position is a member of the Global Technology Audit Leadership (GTAL) team and the Audit Leadership Team. Responsibilities: * Partner with Business Auditors to deliver the global Audit plan * Serve as a member of the GTAL and the CCB Audit Management Team * Define and execute the annual IT audit plan, relating to CCB and IT overall * Oversee multiple audit engagements * Directly manage CCB Technology Auditors across multiple global locations * Establish strong relationships with senior CCB leaders and control groups * Engage stakeholders in an advisory role, adding value, maintaining independence * Articulate complex issues and themes to senior level stakeholders * Hold entire team accountable for meeting deliverables, adhering to Quality Assurance criteria and utilizing consistent methodology * Set aggressive standards for efficient management of resources, schedules and budgets * Finalize audit findings and use judgment to provide an overall opinion on the control environment * Provide direction to the team regarding audit scope and execution * Drive plan creation and changes based on changing business and technology risk profiles * Combine knowledge of CCB Technology and firm wide technology activities to recommend best practice solutions to complex issues * Managing relationships with the regulators Qualifications * Experienced senior IT professional with a proven Financial Services track record, with minimum 10 years of experience in combinations of successful application development, technology operations management or technology audit * Extensive experience and demonstrated success in understanding and evaluating infrastructure and application controls * Demonstrated experience managing large global teams with matrix reporting relationships * Demonstrated extensive, practical, working knowledge of the development lifecycle and project and program management concepts and controls * Demonstrated ability and success in interacting and influencing senior leadership on areas and strategies concerning the selection and deployment of technologies * Current working knowledge of and actual experience with the management, development and/or provisioning of commercial internet-based services, products, vendors and toolsets * Comprehensive experience in operating systems, e.g., UNIX, OS/400, AIX, etc. * Demonstrated solid understanding of internal control concepts, Sarbanes Oxley requirements and strong analytical skills * Excellent written and oral communications * Proficiency in audit report preparation * Excellent communication and interpersonal skills required with ability to present complex and sensitive issues to senior management * Enthusiastic, self-motivated, effective under pressure and willing to take risk * Works well individually and in teams, shares information, supports colleagues and encourages participation * Certified Information Systems Auditor accreditation preferred, but not essential * Ability to travel Jpmorgan Chase & Co. Wilmington DE

Chase Consumer Banking (Market Expansion)-Delaware Valley-Lead Associate Operations Trainee (Market St & 9Th St)

Jpmorgan Chase & Co.