Chase Communications Senior Associate, Social Media Community Manager

Jpmorgan Chase & Co. Chicago , IL 60602

Posted 2 months ago

As one of the most-followed financial brands, Chase communicates with millions of social media users across Facebook, Instagram, LinkedIn, Pinterest, and Twitter. Our social media team continues to grow and we're seeking a Social Media leader to join our Community Management team. The Community Management team acts as the eyes and ears of the brand, tasked with engaging its communities while driving social conversation through proactive listening. The team monitors Chase's brand social channels, proposes innovative ways to grow our audience and engagement, and helps execute integrated strategies to bring Chase's brand pillars to life on social.

As a Chase Social Media Community Manager, you will:

  • Oversee community management in partnership with the social customer service team to ensure engagement across all channels is appropriate, on-brand, and as real-time as possible

  • Work closely with the core team as well as various stakeholders across the firm to monitor social conversations, escalate reputational issues and report on social media trends

  • Actively monitor the social space and competitive activity to formulate a thoughtful view on opportunities and threats, including those regarding brand reputation and communications matters

  • Develop and own key customer and consumer insights to inform Chase's social content and campaigns ensuring recommended positioning will resonate with the users, elevate our brand, and meet business objectives

  • Partner closely with PR, creative, and brand marketing teams to provide feedback and assist in the creation of social first concepts

  • Champion the voice of the customer across the organization, ensuring our work is relevant and on brand

  • Lead brainstorm sessions with content teams on 'opportunistic' ideas that foster new ideas that align with Chase's brand truths

  • Have your finger on the pulse of culture with knowledge and understanding of earned media

  • Manage relationship with social listening vendor

  • Experience in planning for social impact/ responsibility is a plus

  • PR/crisis comms is a plus


Ideal candidates should have:

  • General knowledge of community engagement: from social media networks (Facebook, Twitter, Instagram, LinkedIn)

  • Experience with social media monitoring and management tools for publishing, reporting, and social listening (i.e. Sprinklr, Zignal, Twitter Analytics, Facebook Insights, etc.)

  • Adept at crafting and executing social and community strategies across multiple channels

  • Great customer service skills and can moderate conversations across the client's social ecosystem

  • Highly creative individual with enthusiasm to conceptualize and implement programs that are disruptive while maintain brand elevation

  • Boldness to pitch fresh ideas within the team, think creatively, and identify and solve problems

  • Excellent verbal, written, and interpersonal communication skills

  • Proficiency with MS Office Suite (Word, excel, PowerPoint)

  • Ability to cultivate relationships in the firm across divisions and lines of business

  • Strong organizational skills and ability to manage several tasks simultaneously

  • Strong research skills and analytical skills

  • Team player with enthusiastic attitude and entrepreneurial spirit.

  • Eager to learn, contribute, and make an impact.

  • Proactive by nature and comfortable working in a fast-paced environment with tight deadlines

  • Strong copywriting skills is a plus

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Chase Communications Senior Associate, Social Media Community Manager

Jpmorgan Chase & Co.