Charter Service Coordinator - Part Time - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the is the primary responsibility of the Charter Service Coordinator to assist with flight/hotel reservations initiated by Junket Representatives, complete a variety of flight operational tasks, and collaborate with other departments/properties to achieve the highest level of service for MGMAir guests.

THE STARTING RATE: $19.00

THE DAY-TO-DAY:

• Process and confirm reservation submissions from outside rep and branch sources for flights, hotel, and special requests.

• Complete tour rooming lists, flight seating, and manifests using Excel. Prepare welcome packets and greet arriving and departing groups in the bus lobby. Update MGMAir hotline, as needed.

• Work closely with internal departments such as Front Desk, Group Desk, Front Service, VIP, Player Development, and Customer Care and external partners such as ground handling services, ground transportations services, and airline.

• Assist external and internal guests with all requested information and resolve any guest issues, including damage/lost luggage, service recovery, flight issues, etc. using programs such as Patron, Opera, VIPR, Microsoft Office (most notably Excel), and MGM Flight Manager.

MINIMUM REQUIREMENTS:

• High School diploma or GED

• One (1) year customer service experience

• Ability to work various shifts, to include weekends and holidays

THE IDEAL CANDIDATE:

• Knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. Administrative and clerical skills.

• Able to effectively communicate in English, in both written and verbal forms, in a timely manner and at an appropriate level, while perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

• Ability to multi-task and work well in a fast paced, team-oriented environment.

• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to effective listening abilities with strong judgment skills.

• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on shift

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!