Chargeback Specialist

Fair Phoenix , AZ 85002

Posted 3 weeks ago

Fair is a new way to shop, sign and pay for your next carall on your phone. It gives customers the freedom to drive the car they want for as long as they want without a loan, long-term commitment, or even physical paperwork. Imagine never having to borrow money for a car again.

At Fair, our name says it all. It's the way we treat our customers, our partners and our fast-growing family of employees. We believe in hard workand that it should be rewarded. That's why we offer equity incentives, education reimbursement, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cell phone reimbursement, 401(k) retirement plans and free lunch five days a week for every employee. The way we see it, it's better to be more than fair than not to live up to our name.

Fair is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.

Who You Are:

You have a proven track record of researching, submitting evidence, and successfully resolving chargeback disputes for both fraudulent and non-fraud chargebacks to mitigate financial risk. The ideal candidate will have a strong interpersonal and communication skills and be able to work with a diverse team.

What You'll Do:

  • Research fraud and non-fraud chargeback disputes and submit evidence to successfully resolve

  • Research fraud and non-fraud chargeback disputes, identify illegitimate claims and submit evidence to successfully resolve

  • Make outbound calls to account holders in order to understand how internal processes may contribute to chargebacks

  • Learn and understand all internal business processes

  • Analyze potentially fraudulent applicants to determine state of fraud

  • Document research and evidence precisely in all instances

  • Work with internal resources, third party servicing, and payment processors

  • Monitor trends and identify opportunities for improvement of internal controls

What You'll Need:

  • A minimum of one year of related work experience with Chargebacks, Fraud Prevention or Investigations

  • Knowledge and experience of chargeback disputes, fraud schemes and internal investigations

  • Demonstrated strong analytical skills with successful experience in obtaining, reviewing, and analyzing data to support chargeback investigations

  • Demonstrated ability to effectively organize and summarize data analyses for use in chargeback evidence submission and chargeback/fraud mitigation

  • Familiarity and experience working with chargeback and fraud detection technologies

  • Bachelor's degree in accounting, finance or related field a plus

  • Previous work experience with payment or credit card issuers a plus

What You Get:

  • 100% coverage of medical, dental & vision benefits for employee AND their family

  • Equity incentives (it's only Fair that we are all part owners of the company)

  • 100% paid parental leave for 4 months

  • 401(k)

  • Daily catered lunch and fully stocked kitchen

  • Cellphone reimbursement

  • Green commuter benefits (1 block from Light rail)

  • Paid parking

  • Employee referral rewards

  • Diverse & inclusive culture

  • Generous vacation package

  • Discount on Fair cars

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Chargeback Specialist