Fair is a new way to shop, sign and pay for your next carall on your phone. It gives customers the freedom to drive the car they want for as long as they want without a loan, long-term commitment, or even physical paperwork. Imagine never having to borrow money for a car again.
At Fair, our name says it all. It's the way we treat our customers, our partners and our fast-growing family of employees. We believe in hard workand that it should be rewarded. That's why we offer equity incentives, education reimbursement, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cell phone reimbursement, 401(k) retirement plans and free lunch five days a week for every employee. The way we see it, it's better to be more than fair than not to live up to our name.
Fair is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.
Who You Are:
You have a proven track record of researching, submitting evidence, and successfully resolving chargeback disputes for both fraudulent and non-fraud chargebacks to mitigate financial risk. The ideal candidate will have a strong interpersonal and communication skills and be able to work with a diverse team.
What You'll Do:
Research fraud and non-fraud chargeback disputes and submit evidence to successfully resolve
Research fraud and non-fraud chargeback disputes, identify illegitimate claims and submit evidence to successfully resolve
Make outbound calls to account holders in order to understand how internal processes may contribute to chargebacks
Learn and understand all internal business processes
Analyze potentially fraudulent applicants to determine state of fraud
Document research and evidence precisely in all instances
Work with internal resources, third party servicing, and payment processors
Monitor trends and identify opportunities for improvement of internal controls
What You'll Need:
A minimum of one year of related work experience with Chargebacks, Fraud Prevention or Investigations
Knowledge and experience of chargeback disputes, fraud schemes and internal investigations
Demonstrated strong analytical skills with successful experience in obtaining, reviewing, and analyzing data to support chargeback investigations
Demonstrated ability to effectively organize and summarize data analyses for use in chargeback evidence submission and chargeback/fraud mitigation
Familiarity and experience working with chargeback and fraud detection technologies
Bachelor's degree in accounting, finance or related field a plus
Previous work experience with payment or credit card issuers a plus
What You Get:
100% coverage of medical, dental & vision benefits for employee AND their family
Equity incentives (it's only Fair that we are all part owners of the company)
100% paid parental leave for 4 months
Daily catered lunch and fully stocked kitchen
Green commuter benefits (1 block from Light rail)
Employee referral rewards
Diverse & inclusive culture
Generous vacation package
Discount on Fair cars