Chargeback Service Specialist

Klarna Columbus , OH 43216

Posted 5 months ago

Who we are

Klarna's mission is to free people from all the meaningless time spent managing money and purchases, so they can do more of what they love. Every day at Klarna we help consumers, merchants, and partners to explore just how smoooth the modern purchase experience can be. Our position at the crossroads of payments, consumer financing, ecommerce and banking means we are uniquely positioned to do this. There is no label for what we do.

Klarna was born in Stockholm in 2005 and today has 2500 employees working across Europe and the US. We currently serve 60 million consumers, work together with 130,000 merchants and process more than a million payment transactions a day. We are growing at 40% year on year and our investors include Visa, Atomico, Sequoia Capital, Permira and Bestseller group/ Anders Holsch Povlsen. We have strong partnerships with some of the world's leading brands, such as ASOS, IKEA, Adidas, Zara, Lufthansa and Spotify.

To find out more about what it's like to work at Klarna: klarna.com/careers

In Klarna the Fraud Loss recovery team's job is to investigate and proactively minimize the criminal behaviours that Klarna, our consumers and our merchants potentially are facing. We do so, not only by analyzing data and research suspicious and confirmed fraudulent transactions, but also by always having our eyes and ears open to what is going on in the industry. The team puts great emphasis in both reducing fraud online and prevent fraud from being committed.

Your chance to outsmart some bad guys

The Fraud Loss Recovery team is now looking for a team member to strengthen Klarna's defence against fraudulent activities. As a Chargeback Service Specialist, you will influence existing and new processes for card fraud, identity theft and other emerging trends. Tasks include research of fraudulent behaviour, chargeback processing and representment, root cause analysis of incoming cases and decision making on potential findings.

You should get in touch with us if you

  • Always put great emphasis on quality, details and enjoy a structured way of working.

  • Are accurate, a true team player and thrive when working in a highly challenging environment.

  • Have a technical interest and are used to communicating with people cross-functional

To succeed in the role you need to have

  • 1-3 years related work experience.

  • Familiarity with chargeback processing and representment.

  • A strong ability to process large sets of information and detect anomalies.

  • A strong drive and ability to work in a highly dynamic workplace.

We can offer you an international working environment filled with smart and ambitious colleagues. We know that diverse teams are strong teams, so we welcome those from different backgrounds and experiences. As part of one of Europe's fastest growing companies, you'll help play an important role in taking Klarna to the next level.


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Chargeback Service Specialist

Klarna