Chargeback Associate Il

FIS Morning View , KY 41063

Posted 2 months ago

Position Type :

Full time

Type Of Hire :

Entry Level (No Experience Required)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Job Description

Position Type

Full time

  • Regular

Type of Hire

Experience Desired

1+ Years

Education Desired

General Equivalency Diploma, High School Diploma

Travel Percentage

0%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Our Associate Disputes Specialist is a vital resource to FIS FI Debit Credit Client. Specialists' primary goal is to support merchants thru processing dispute cases and telephone support. As the first point of contact for our merchant clients, it is a critical role in setting the tone of a customer's experience with FIS support. We work in an ever-changing environment, constantly adapting to the changing fraud and disputes environment. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the team!

What you will be doing

Supports the telephone hotline, with a focus on disputes processing, and written inquiries related to chargebacks, ensuring customers receive the highest quality of service and support. Performs functions such as chargebacks, retrievals, representments, pre-arbitration, arbitration, as well as merchant processing, email inquiries, and researching results to recommend appropriate actions and solutions.

  • You will provide merchants with solutions and offer advice on how to respond to fraud and non-fraud credit card disputes to avoid similar disputes in the future

  • You will build a positive work relationship with FIS FI Debit Credit client to enhance the image of FIS

  • You will follow documentation and communication guidelines when addressing FIS Merchant Clients

  • You will ensure all inbound call requests are properly documented in the FIS system of record

What you bring

  • You will provide high level, quality support to our FIS FI Debit Credit client by being able to learn and communicate with confidence the dispute flow for Credit Card Networks

  • You will execute with quality in a high-volume work environment, utilizing a wide variety of digital tools and applications

  • You should possess strict attention to detail and provide clear step by step directions to FIS FI Credit Client on their disputes and fraud in the chargeback process, while keeping quality standards at the forefront

  • You will demonstrate a high level of computer skills and efficiency, while working disputes.

  • You need to be organized, while juggling multiple tasks at once, and being attentive to the FIS FI Credit Client customer needs

  • You will require the ability to communicate effectively. Effective communication involves speaking and listening to the merchant, reviewing the information and providing a solution quickly and effectively. You will need to do this thru a variety of channels and tools, such as phone, application and video conferencing

Added bonus if you have

  • Call Center experience

  • Banking or financial industry experience

  • Experience working with a high-volume call center or high volume process with high profile clients.

What we offer you

  • Attractive benefits including private medical coverage, dental coverage, and 3 weeks of paid vacation
  • A modern, dedicated and motivated team
  • A broad range of professional education and personal development possibilities
  • FIS is your final career step!
  • A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore Location

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Fraud Specialist

FIS

Posted 2 months ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 Position Type : Full time Type Of Hire : Entry Level (No Experience Required) Education Desired : General Equivalency Diploma Travel Percentage : 0% Job Description GENERAL DUTIES & RESPONSIBILITIES * Participates in department initiatives to improve efficiencies. * Remains up-to-date on changing fraud trends. * Participates in special projects, e.g., card compromises, marking fraud, processing faxes, updating PRM listings, processing NR reports. * May be required to attend fraud awareness meetings through several professional organizations. * May train new employees on departmental procedures and processes and/or assist in ongoing training for the Risk department. * When unable to resolve problems in a reasonable amount of time, escalates to appropriate resource. * Meets job standards such as quality standards and adherence to schedules. * Merchant Fraud Support focus: * Analyzes fraud alert queues for suspicious activity. * Contacts financial institutions regarding suspicious merchant deposits. * Updates investigation database with financial institution responses. * Conducts new merchant account reviews for suspicious activity. * Makes the determination when it is appropriate to initiate an account to Investigations based on suspicious activity. * Updates fraud databases as assigned. * Debit, Credit, Prepaid Debit, ATM, and Health Care Fraud Support focus: * Verifies authorizations via return calls from cardholders. * Contacts financial institutions regarding suspicious cardholder activities. * Resolves suspicious phone calls transferred from Customer Service. * May require second or third shift work. * Requires flexibility in scheduling to meet department standards. * Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES * Knowledge of FIS fraud products and service offerings * Knowledge of the principles, processes, procedures and trends of fraud and fraud prevention * Excellent customer service skills that build high levels of customer satisfaction * Working knowledge of MS Office, i.e., Excel, Word, PowerPoint and computer navigation and operation skills * Effective verbal and written communication skills * Detail-oriented with good organizational skills managing multiple tasks * Ability to work both independently and in a team environment * Ability to maintain confidentiality FIS JOB LEVEL DESCRIPTION Developing level role. Basic skills with moderate level of proficiency. Generally performs basic fraud support activities by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically responsible for detecting approximately $1 million in merchant fraud, errors and violations annually; or for taking up to 900 calls per month, maintaining call times of less than five minutes, maintaining a phone work time and call quality scoring average of 80%, and completing special projects in a timely fashion. Typically requires up to two years customer service experience. One or more years of financial services experience, one or more years of fraud detection experience and prior experience with fraud detection systems. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. FIS Morning View KY

Chargeback Associate Il

FIS