Chargeback And Disputes Specialist

Sofi Salt Lake City , UT 84101

Posted 2 weeks ago

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs.

We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at www.galileo-ft.com.

What you'll do:

  • We are looking to fill multiple full-time Chargeback and Dispute Specialist positions to help us keep up with the new customers. In this position, you will be responsible for accurately and efficiently investigating customer disputes in compliance with banking regulations and association guidelines.

  • Supporting the chargeback teams in this full time position.

  • Hours are 8:00 am to 4:30, Monday through Friday.

  • The pay rate for this position is 17.25 per hour.

What you'll need:

  • You are ORGANIZED. Throughout the day, you will manage multiple tasks and keep each of them moving through the process to meet government and banking regulations.

  • You are DETAIL-ORIENTED. You will sift through multiple transactions to identify the transaction details that provide the pieces to put a puzzle together.

  • You use GOOD JUDGEMENT. After putting together the pieces of the puzzle, you will use your judgement to determine if we can recover funds based upon the transaction details.

  • You COMMUNICATE WELL. You will be communicating with customers, clients and internal departments, so good verbal and written communication skills are required.

  • You are RESPONSIBLE. You live up to your commitments.

    Your co-workers need to know they can depend on you to be at your desk when it is time to be at your desk. Customers and co-workers are depending on you.

Why you'll love working here:

Galileo offers market competitive salaries. Each employee receives a generous bank of PTO each year as well as 11 paid holidays.

Additionally, Galileo offers humanitarian PTO to each employee to participate in global volunteer projects as part of The Galileo Foundation. Did we mention reimbursement for applicable professional development including tuition and certifications? If you are looking for a leading edge technology environment with a positive and rewarding culture, join the Fintech revolution. Join Galileo!

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Galileo does not seek salary history information from job applicants.



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Chargeback And Disputes Specialist

Sofi