Who We Want
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes finding ways to simplify, standardize and automate
Data translators. Highly effective communicators who can transform data findings into recommendations to compose reports and executive level presentations.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Curious learners. People who seek out cutting-edge research and information to expand and enhance their ability to be ready for what's next.
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
What you will do
Responsible for timely sales trace processing, data analysis/metric reporting and chargeback discrepancy improvement for assigned distributor/warehouse partners.
Serves as internal and external point of contact and expert related to sales trace process.
Excellent communication skills, strong verbal, written and interpersonal skills with an emphasis on teamwork, time management, follow-through, and issue resolution abilities.
Working knowledge of claim rebate processing principals, techniques and their appropriate application.
Perform thorough analysis of daily workflow and contribute to the workflow on the chargeback team to ensure that individual and department sales trace processing and reporting SLAs are met.
Maintains contact with assigned distributor chargeback/pricing departments for the management of chargeback deductions
Accountable for sound financial decisions regarding payback of chargebacks to supplier, working to minimize the volume and amount of wholesaler chargeback deductions.
Improves financial status by analyzing results, monitoring variances, identifying trends and recommending actions to management.
Collaborates with internal partners to resolve complex issues that cross department, business unit or corporate boundaries.
Identify and initiate process improvement projects based on root cause analysis. Implement process solutions, develop and document processes/SOPS. Actively seek standardization opportunities that will enable operations teams to function more efficiently and effectively.
Reports monthly metrics/KPI's; understands and articulates data anomalies.
Maintains assigned Distributor/Warehouse sales trace data definitions, sales trace processing business rules, applicable contract terms and internal/external contact lists.
Assists with investigating, tracking and resolving sales trace issues for distributor chargeback and Stryker sales rep compensation purposes.
Performs testing for system changes/enhancements, thoroughly documenting results and escalating exceptions. Participate in relevant UAT activities to ensure optimum system performance.
Able to multi-task with multiple interruptions in a deadline-intensive environment.
Ability to solve problems independently with little supervision but within departmental guidelines.
Provides audit and rebate reserve reconciliation support as needed.
Trains and mentors fellow employees and acts as back-up for teammates
Assists with additional projects as required.
What you need
Work From Home: No
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.