Charge Capture Specialist

Job Description - Charge Capture Specialist

Position Overview:

The charge capture specialist coordinates overall operational and administrative functions of the hospital to ensure maximum efficiency, high-quality patient experiences, and compliance with appropriate financial and regulatory policies.

Essential Functions:

• Charge capture - improving automated systems (Instinct) and reviewing charge capture protocols to make any necessary changes.

• Proactive communication to staff on appropriate charge capture to minimize missed charges.

• Daily estimate vs. actual invoice assessments

• Effectively communicate with clinical staff for guidance to prepare estimates for continued hospitalization or procedures and discuss with clients accordingly.

• Monitor patient satisfaction in collaboration with Hospital Management and inform of any issues or risks that arise so management can handle accordingly.

• Meet with management weekly to discuss opportunities for improvement while displaying a growth mindset to develop new paths, procedures, and approaches to maximize performance and process improvement.

• Abide by and ensure personnel follow hospital policies and procedures, included in contents of Employee Handbook.

Competencies/Qualifications:

• Strong proficiency with practice management platforms (Cornerstone & Instinct)

• Fluent with use of multi-line telephone system, computers, scanners.

• Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.

• Compliance; ability to understand and follow important compliance regulations and requirements of the hospital.

• Time management; task prioritization by urgency, multi-tasking, and well organized.

• Demonstrated strong proficiency and/or understanding of data sets; extract, evaluate, clean, and summarize; conduct qualitative and quantitative data analysis and validation as applicable to areas of responsibility.

• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with clinical staff, clients, and management.

• Past leadership/management role preferred

• Past customer service experience required

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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