Channel Support Specialist

RCN Telecom Services Wilkes Barre , PA 18701

Posted 2 months ago

COMPANY- RCN

This team member will play a vital role in ensuring quality and timely execution of major projects and administrative tasks specific to supporting the Partner Agent channel. Responsibilities specific to sales operations support will be the primary goal, including reporting and monitoring the efficiency and performance of the Commercial team while also continuously looking for opportunities for improvement. Provide support to the Sales Leaders and operations of the channel ranging from complex to routine projects and tasks to ensure the Channel Managers and Account Managers implement business plans, reach various goals and metrics, and maintain a focus on maximizing customers' and employees' satisfaction.

Duties and Responsibilities

  • Support day to day activities of the Agent Channel group

  • Provide guidance to Channel Managers regarding processes and procedures

  • Throughout the interaction with management and staff, this specialist will continually look to ensure team adoption of new processes and company standards, while advising on new team standards within the channel

  • Staffing analysis with recruiting, training, headcount issues and work volume via staff tracking report

  • Create and maintain multiple sales reporting dashboards while looking to improve/expand upon the data requested by the SVP. These will include but not be limited to: weekly channel sales updates, month end performance results and sales rep stack rankings, incentive performance reporting

  • Assist in the team's adoption of the CRM system which includes managing the surveys and quotes as well as various administrative needs which arise.

  • Assist with lead generation and plant mapping project and manage the integration of these with CRM

  • Manage the process of, and perform all Channel commission audits and work with payroll to ensure commission payout is accurate and on time.

  • Provide SVP with analysis and suggestions of M&P documentation and improvements; and assist with implementation when needed

  • Plan, coordinate and assist in the execution of the Commercial channel participation in local community events and ensure logistics are managed for each event.

  • Provide assistance in coordination of Business Solution event sponsorship and participation.

  • Assist with documentation for budgets and forecasts

  • Assist in development of business plans and presentations

  • General administrative/ executive assistance including but not limited to: executive travel and expense management, conference planning/management, event registration/planning, creating various ad hoc presentations and reports

  • Other duties as assigned

Requirements/Qualifications

Education: Bachelor's Degree or equivalent

Experience:

  • Experience in Telecom desired

  • Strong knowledge in CRM systems, Microsoft Office software, information systems, and organizational development

Knowledge, Skills and Abilities:

  • Professional demeanor, articulate, good listener, and conflict manager

  • High energy person with a strong willingness to complete difficult and multiple work assignments.

  • Proficient PC skills, Strong interpersonal skills and professional writing skills are essential.

  • Must be able to work a variety of hours and accept extended schedules

EEO Statement

RCN/Grande/Wave is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Retail Receiving Support Associate Wyoming Valley

Macy's, Inc.

Posted 3 weeks ago

VIEW JOBS 9/25/2021 12:00:00 AM 2021-12-24T00:00 * Immediate Openings - Start Right Away! * Competitive Hourly Rates * Colleague Weekend Bonus Program - earn up to $2.00 more an hour! * Schedules to meet your availability! * Unlimited $500 Referral Bonus Opportunity * Employee Discount at Macy's AND Bloomingdales * Opportunities for permanent positions About: Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers. Store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's. Job Overview: The Receiving Associate, also known as a Back of House Associate, is responsible for driving a great shopping experience for our in-store and omni channel customer through completing all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within the store and maintaining the stockroom. Duties include but are not limited to receiving activities, packing and shipping, fulfillment picking, and other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Essential Functions: * Unpack merchandise from vendor boxes and remove merchandise from plastic bags and packaging * Hang or fold merchandise and place on racks to be taken to the selling floor * Complete all processing and receiving activities in accordance with productivity standards timelines * During peak times, complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers * Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition * Process shippable returns and abandoned in store pickup order * During peak times, conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer * Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders * Pick Not Found merchandise to improve fill rate as business needs require * Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority * Participate in stockroom maintenance, organization, and housekeeping * Assist in replenishment of stock onto the sales floor * Assist in inventory process and markdown process * Regular, dependable attendance and punctuality * Assist the Merchandise Team in the movement of fixtures and merchandise for new product, season changes, and clearance set Qualifications and Competencies: * No Education or Experience Required * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers * Resourceful and able to adapt quickly to changing priorities * Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Physical Requirements: * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders * Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment * Frequently lift/move up to 50lbs This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here. Candidates in Colorado: Click here to find Pay Range information and here to learn about Benefits. STORES00 Macy's, Inc. Wilkes Barre PA

Channel Support Specialist

RCN Telecom Services