Channel Support And Insights Manager

Tasks

Inside the Role

Responsible for the preparation, validation and sharing of all CSG communications, as well as channel liaison to ensure effective support of CSG products. Liaison with DTNA marketing counterparts for non-product specific marketing and communications and act as single point of entry from CSG into DTNA marketing. Ensure creation, management and updating of all connectivity related training, as well as the relevant platforms used to facilitate such training. Responsible for first line customer support on Detroit Connect Portal - this entails staffing, contracting and managing the call center, related training and analysis of customer issues. Responsible for running the customer first meeting and ensuring that the topics remain current and do not age. Responsible for relationship with key enabling supplier (AT&T). Managing relationship with DTFS and the Dynamic Lease product and establishing other areas of collaboration with DTFS resulting in value and revenue creation. Manages and maintains the central agreement repository for CSG and conducts compliance checks. Manages and maintains the terms and conditions related to the Detroit Connect Portal. Lead and coordinate go-to-market (GTM) strategy for digital products and ensure compliance to the GTM checklist prior to products being released into the market. Manage the insights community establishment and related outputs to facilitate the solutions business. Interact and collaborate with business partners both internal to the Daimler organization as well as external suppliers.

We Take Care of Our Team

Position offers a starting salary range of $121,500-155,500 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual variable pay bonus program; eligible for the use of a company vehicle; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age.; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive health care plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

Qualifications

What You Drive at DTNA

• Manage CSG Communications and Channel Liaison, including being single point of entry into DTNA marketing and connectivity JAD

• Manage creation, quality check and distribution of all training for Detroit Connect Portal and related topics

• Manage call center and related training and upskilling to ensure efficient first line support for Detroit Connect Portal

• Key supplier management with AT&T to facilitate annual savings and optimization

• Managing DTFS relationship and product managing the Dynamic Lease product

• Manage insights community establishment and outputs

• Manage central agreement repository

• Lead and coordinate go-to-market (GTM) strategy for digital products and ensure compliance to the GTM checklist prior to products being released into the market

• Ensure development paths and actions for the channel support and insights team.

Knowledge You Should Bring

• BS/MBA + 8 years of professional experience (or 3 years of direct relevant experience)

• Project and/or Program Management Skills

• Relationship Management

• Strong customer focus

• Go-to-market for digital products

• Strong analytical skills

• Confidence with managing ambiguity

• Ability to interpret technical data and create training insights

• High performance culture implementation

• Strong communication skills with internal and external partners and customers

• Simultaneously performs a variety of complex tasks

• An attached resume is required

#LI-RA1#LI-Hybrid

t">Additional Information

• Visa sponsorship will only be open to current Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa

• All other applicants must be legally authorized to work permanently in the country the position is located in at the time of application

• Final candidate must successfully complete a criminal background check

• Final candidate may be required to successfully complete a pre-employment drug screen

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.