Channel Sales Program Manager

Iconma, L.L.C. Sunnyvale , CA 94085

Posted 2 months ago

Channel Sales Program Manager

Location: Sunnyvale, CA

Duration: 8 months


  • Americas - Client Join the fast growing Americas Channel Sales Program team within client As a Partner Activation & Operations Lead, candidate will leverage your operational rigor, data analysis skills, performance coaching and process excellence skills to govern operations that engage with and activate thousands of Cloud reseller and service channel partners at scale. Skilled in partner management and optimizing the partner experience, candidate will build and measure programs to coach partners along their sales, marketing, technical and partnership enablement journey. Candidate will also coach our vendor agency support team on their performance, manage escalations and drive projects to improve our process to maximize partner satisfaction along the lifecycle. Finally, candidate are a strong operational analyst with a keen eye for developing data-driven operational improvements.



  • Lead efforts to identify and qualify upsell/cross-sell and other value-add opportunities.

  • Serve as voice of potential partners, in internal discussions to improve our Cloud products and channel offerings.

  • Pre-empt, manage, and mitigate regional partner escalations.

  • Design and maintain operational dashboards.

  • Analyze and drive regional Partner Activation team performance against key performance indicators (KPIs); design and deploy improvements.

  • Execute, measure and iterate on Americas Cloud Partner outbound activation initiatives for the channel program


  • 7+ years' professional experience in partner activation (marketing, sales planning, and/or sales)

  • Experience (2+ years) working at a top Enterprise software company in operations

  • Experience in analyzing data: skilled in SQL querying and E-T-L for data and creating operational dashboards.

  • Experience working with Salesforce (SFDC) as CRM/PRM in a support operations environment.

  • Ability to speak and write in English fluently and idiomatically

Desired, but not mandatory:

  • Process improvement experience and/or certification (Lean, Six Sigma)

  • Ability to create impactful messages and tailor them to multiple audiences.

  • Ability to quickly learn, understand and work with new and emerging technologies, methodologies and solutions in the cloud technology space.

  • Experience working with Salesforce (SFDC) as CRM/PRM in a support operations environment.

  • Ability to speak and write in Portuguese fluently and idiomatically is a plus, but not at all a requirement.

Skill Name

  • 7+ years' professional experience in partner activation (marketing, sales planning, and/or sales

  • Experience (2+ years) working at a top Enterprise software company in operations

  • Dashboarding in operational/call center environment


Category Mandatory Pre-start Recurring Frequency Description

  • Certification No No N/A Six Sigma/Lean
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Program Manager

Iconma, L.L.C.

Posted 6 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Program Manager Location: Sunnyvale, CA Duration: 6 months Description: * In this role, you will develop, run, and optimize our Support and Deal Process programs at scale for the client's SMB Sales division, strategizing with Sales and cross-functional teams as needed to develop and optimize our workflows. This is an execution oriented role working across multiple internal stakeholders to minimise roadblocks and maximise sales velocity in our team. Your focus is to develop and implement innovative solutions which include: Managing cross-functional stakeholder relationships Having an in-depth understanding of process and procedure to further optimize sales velocity Be a subject matter expert in relation to Support and Deal Process You are a confident and polished team member comfortable with working across multiple stakeholders. You have strong analytical skills and experience in running detail oriented processes and programs in relation to sales. You have a commitment to delivering on the Google Cloud promise by supporting our sales teams in providing the best possible customer experience. Responsibilities: Processing Support requests and ensuring they are mapped to the appropriate sales teams. Escalating Support process issues as needed. Providing feedback and creating and driving process improvements in relation to SMB Sales. Streamline operational workflow by identifying and eliminating bottlenecks. Managing the relationship between SMB Sales and internal teams to ensure the best experience for our Sales Reps and their respective customers. Identify key metrics to evaluate data both quantitatively and qualitatively. Collating masses of data, interpreting and sharing trends, and reporting on success metrics. Skill/experience/education: Mandatory: Minimum qualifications: * BA/BS degree Understanding of cloud computing customer business Strong understanding of and belief in the entire suite of Google Cloud products Self-starter who is able to initiate and execute complex projects with minimal guidance Highly analytical, with a proven track record of being a problem solver capable of translating analysis and insights into actionable business plans Previous experience in customer service or a customer facing role Knowledge and experience working with CRM programs (Preferably Salesforce) Desired: Preferred qualifications: * 2+ years in an analytical, program, or process driven role * 2+ years experience working for Technology, SaaS companies * Previous experience with support or program management * Strong track record in developing sales programs at scale * SQL experience * Salesforce experience * Strong analytical and presentation skills * Professional and positive team player Iconma, L.L.C. Sunnyvale CA

Channel Sales Program Manager

Iconma, L.L.C.