Channel Operations Manager

Zoom San Jose , CA 95111

Posted 4 months ago

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!


  • Responsible for contributing to the support and operationalization of the channel strategy to coordinate both new and existing processes, systems, tools and analytics to bring various channel routes to market

  • Liaise with the appropriate teams to develop robust, end-to-end partner operations process, including but not limited to lead to quote, partner applications and contracts, and partner order process and program support.

  • Provide support and guidance for newly launched Master-Agent initiative

  • Collaborating with the WW Channel leader, preparing for QBRs, leading day-to-day operations, and ensuring the Channel organization is running smoothly and effectively

  • Actively developing KPIs, metrics, dashboards and delivering upon reporting requirements on a regular cadence

  • Consistently providing operational support for forecasting accuracy

  • Document system enhancements to support routes of market and functions

  • Complete special projects as assigned within channel operations

  • Take initiative, build relationships, work well in a cross-functional environment and prioritize competing responsibilities well

  • Coordinate communication on policies and procedures to support the Channel

  • Motivate others to meet the challenges of our customers and our highly motivated environment

  • Collaboratively manage priorities among a diverse group of internal and external partners


  • 5-10 years of operations experience preferably in a SaaS/cloud company

  • Comfortable engaging at all levels in an organization to deliver results

  • Excellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences

  • Highly motivated, self-directed individual who thrives in a fast-paced team environment

  • Excellent organizational skills with attention to detail: ability to manage multiple priorities in parallel

  • Experience in Channel/Sales Operations is preferred

  • experience is must, advanced Excel skills are required

  • Experience working in small, startup environments with building processes and functions from scratch

Check us out with a free download:

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

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Channel Operations Manager