Change Manager/Change Readiness Manager

Capital One Richmond , VA 23234

Posted 7 months ago

11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Change Manager/Change Readiness Manager

Job Description:

As a Change Management Leader in Commercial Bank Credit Solutions, you will be part of a smart, talented team responsible for building change management and readiness expertise

within and beyond the immediate team and applying change management practices to a wide variety of change efforts (product, risk, process, organizational) within the Commercial Bank

Underwriting and Portfolio Management (UW & PM) function, impacting both associates and clients. You will educate and gain buy-in from key stakeholders concerning the utilization of

change management practices to ensure effective execution of change each and every time.


  • Work independently with project and product teams for strategic programs / initiatives to understand critical business requirements, change impact and architect change management strategies

  • Partner with communications resources to ensure alignment on change impact, messaging, audience, timing and approach based on the change management strategic objectives

  • Create, establish and manage change management routines and channels within the UW&PM organization to ensure optimal engagement of associates and leaders

  • Apply best practices to build Change Practitioner competencies and ensure appropriate integration and deployment of key change management strategies aligned to the enterprise change management framework, strategy, methodology and overarching plan

  • Collaborate with HR, Training and other appropriate organizations to provide coaching, training, and / or leadership development (as required) for all levels of the organization on behavioral skills necessary to lead and manage change effectively

  • Utilize metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to develop action plans

  • Champion changes across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge

  • Provide coaching and strategic support to junior change manager team members

Basic Qualifications:

  • Bachelor's Degree or Military Experience

Preferred Qualifications:

  • At least 5 years of experience as a Change Management practitioner

  • Direct experience managing change for large-scale change efforts

  • At least 1 year of experience in People Management

  • At least 1 year experience as an Instructional Designer

  • Prosci or other change management certification or designation highly desired

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Change Manager/Change Readiness Manager

Capital One