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Change Manager

Expired Job

Tsr, Inc. Saint Louis , MO 63150

Posted 4 months ago

Our client, a Global Professional Firm is seeking a Change Manager a contracting basis. The candidate may sit in either Montvale, NJ OR St. Louis MO.

Responsibilities:

  • Oversee and effectively communicate the change control policy, process and procedures across the functional teams and management.

  • Request additional information or clarification from requester if needed.

  • Reject or defer Change Requests, as appropriate, based on the initial review.

  • Support process improvement projects using continuous process improvement methodology.

  • Ensure change request meet all requirements to increase success factors, reduce risk and minimize the impact of change related incident on service quality.

  • Chair change advisory Change Advisory Board meetings: ensure participation across functional groups, collect meeting summaries / Attendance and update change requests with decisions resulting from review meeting.

  • Provide on-going support of a collaborative change management process utilizing Service-Now.

  • Provide continual process improvements

  • Design and author documents. (process, procedure, gudiance)

Qualifications:

  • In-depth knowledge of Change Management operations, policies, procedures, standards and existing technology and systems environments.

  • Robust knowledge and experience with Service Now, specifically the Change Management module

  • Minimum ITIL foundation certification; ITIL Service Transition or Expert certification is preferred.

  • Excellent writing/editing skills with previous experience in writing process, procedure, and guidance.

  • Relevant experience interacting with senior and executive management

  • Excellent communication and presentation skills including proven ability to facilitate collaborative discussions and reach consensus.

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Change Manager

Expired Job

Tsr, Inc.