Change Manager Job Summary:
The purpose of this position is to support change management implementations for workplace projects that result in significant change to the organization. This role works closely with the Program Manager to implement change management programs on behalf of clients experiencing significant workplace change.
Essential Duties and Responsibilities
Support implementation of workplace change projects and track change management activities on the ground
Ensure training, activities, and change events are scheduled and effectively executed
Develop training materials, standardized operating procedures, and other documents that the team needs
Solve discrete problems, delivers clear requests for information, and demonstrates flexibility in prioritizing and completing tasks
Convey ideas clearly in an oral and written manner, one-on-one and in small groups
Lead change and project team meetings and capture risks and dependencies across work streams
Capture and document change process and best practices to ensure consistent and repeatable change management approach is playbook ready
Document, update, and manage client engagement and communication plans on workplace projects
Update and manage project intranet site as applicable
Develop internal relationships with sponsors, business leads, project managers, change champions and others impacted by the change
Develop materials for and facilitate large client-facing workshops as part of the change process
Play a lead role structuring, completing and delivering written client presentations "owning" important presentation sections while actively providing relevant business/functional expertise during internal and client meetings.
Actively provide relevant business/functional expertise during internal and client meetings, demonstrating creativity, resourcefulness and pragmatism while pursuing improvements towards quality delivery and client outcomes.
Lead thoughtful integration of relevant industry trends, Line of Business and functional knowledge to shape client work, unique insights and practical/actionable recommendations.
Other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The ideal candidate is someone comfortable working in a customer-facing capacity who enjoys solving complex problems in often ambiguous and demanding circumstances.
EDUCATION and EXPERIENCE
BA / BS with a background in project management, organizational performance, interior design or architecture, psychology and/or other applicable and related field
Minimum 3-5 years of related experience in Change Management
Experience in supporting multiple projects concurrently
Ability to demonstrate change management acumen by moving people through the change curve
Understanding and experience in process analysis and improvement
Knowledge and experience in project or change management theory and practical application
Proven track record of creativity and initiative in past endeavors
Resourceful research capabilities; strong analytical and quantitative skills
Excellent communication (oral and written) and interpersonal skills
Highly organized, strong time management and attention to detail
Self-confident, team player with a positive attitude and a focus on business issues
Strong PowerPoint and Excel skills; other graphic design or analytical software knowledge is beneficial but not required
Demonstrated ability in project management processes, tools and techniques
Ability to build and maintain effective professional/client relationships
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
OTHER SKILLS and ABILITIES
Comprehensive understanding of successful transformational initiatives:
o Value agenda and business case development
o Operational and Process Excellence
o Organizational Design and Enablement (talent strategies, change management training, etc.)
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
CB Richard Ellis