BDO Oak Brook , IL 60523
Posted 2 weeks ago
Job Summary:
This role will work on a team of user advocates, leading organizational change management (OCM) efforts for technology and process improvement projects. This role is accountable for creating and implementing change management strategies and plans to increase user adoption and minimize overall business risks. We are looking for a change consultant with the ability to define and execute the strategy that makes complex change easy for users and stakeholders while driving behavioral and mindset shifts. Critical for this role is the ability to lead projects, build relationships, apply critical thinking, and take the initiative to drive results. As a successful change consultant, you will use influence and innovation to maximize adoption and ensure a positive change experience.
Job Duties:
Change Management Lead: Oversees the development and execution of a change management strategy and plan within the internal and client project team
Organizational Impact Assessment: Assesses impact of technology or process change on the individual and business to formulate the change management strategy
Culture Change: Proactively works with project team to identify and address resistance and change readiness challenges
Communications Management: Assesses communication needs, channels, and ability to deliver key messages; plans, drafts and executes marketing, training, support, and feedback communications
Learning and Development: Assesses organizational learning capabilities; conducts training needs assessment, designs curriculum, develops training materials for system implementations and process changes
Training and Workshops: Leads and facilitates instructor-led, virtual, and 1:1 executive training sessions as well as strategy and envisioning workshops
Project Management: Manages the budget and timeline for change management activities and provides oversight and guidance to junior consultants
Other duties as required
Supervisory Responsibilities:
Qualifications, Knowledge, Skills and Abilities:
Education:
Experience:
Four (4) or more years of experience in Change Management, Organizational Development, Learning Solutions, Talent Strategies, Communications and Training Design and Development, User Enablement, or equivalent human capital consulting role, required
Three (3) or more years of consulting experienced in Technology Implementation, Communications and/or Training Design and Development, User Enablement, or equivalent, required
Three (3) or more years of experience setting direction, developing, and leading projects while developing strategies that improve user adoption and manage end user expectations, required
License(s)/Certification(s):
Software:
Excellent computer skills and proficient in Excel, Word, PowerPoint, and Outlook, required
Experience implementing Office 365 (M365), Data Analytics, Custom Applications, CRM, or ERP, preferred
Experience with Camtasia, Articulate Rise, Vyond, Adobe Creative Cloud or other video creation/editing tool, preferred
Language:
Other Knowledge, Skills & Abilities:
Successful track record of interacting with associates to senior leaders
High energy, excellent communication, and presentation skills, both verbal and written
Excels at operating in a fast-paced technical environment
Self-motivated and willing to take on new initiatives
Ability to manage multiple projects and initiatives
Keywords:
Organizational Change Management, OCM, Training, User Enablement, User Experience, Communications, Internal Marketing, Impact Assessment, Process Integration, End User Support, Executive Adoption, Learning Solutions, Talent Strategies, Human Capital, Team Development
BDO