Change Management Engineer

Corporation Service Co Wilmington , DE 19801

Posted 2 months ago

Want to see your ideas in action? We do too.

Wilmington, DE

Change Management Engineer (Systems Engineer)

Wilmington, DE

If you like finding and implementing innovative solutions, you'll fit in perfectly at CSC. The world's leading provider of business, legal, tax, and digital brand services, we use technology to make businesses run smoother and smarter. And as a Change Management Engineer, that's what you'll be doing, too.

In the ever-changing technical landscape of virtualization, mobility, and server computing, the Change Management Engineer serves an integral role in moving the business forward! This is a unique opportunity to join a fast-paced organization, broaden your skillset, and work with the latest technologies. Design, manage and automate our Change environment using ServiceNow to manage standards and policies and support CSC business and development users by optimizing productivity through the change processes.

What you'll do for us

  • As a Change Manager, you will be a key member of the team responsible for day-to-day operations of Change Management function on the ServiceNow platform

  • Responsible for the compliance and governance of all change requests, across environments

  • Develop and implement process improvement initiatives across the organization. Determine factors for compliance and enforcement

  • Provide training, coaching and guidance to the customers of the change management process with minimum supervision

  • Receive and process change requests through the Normal Change Process, including Change Approval Board (CAB) review and audit.

  • Review change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed and approved and executed.

  • Lead adherence to ITIL industry best practices

  • Define and track change metrics such as successful, unsuccessful, and emergency changes.

  • Manage the failed change meeting and consequence model for impacted changes.

  • Work with Information Security to demonstrate adequacy and effectiveness of internal controls for auditing purposes

  • Be a part of a tight team environment where support, loyalty and honest feedback are the norm

  • You are expected to be self-starting, proactive, and able to thrive in a fast-paced environment

What we'll do for you

  • Empower you to find your own innovative solutions to challenges faced by some of the world's leading companies

  • Give you the freedom to explore, experiment, and implement out-of-the-box ideas

  • Provide excellent benefits for you and your family, including 401(k) with employer match, medical insurance, paid time off, tuition reimbursement, and more

Technical skills, experience and qualifications that will make you successful in this role

  • Minimum 5 years of Change Management experience and demonstrate an in-depth knowledge of Change Management processes in high growth and rapidly change technology enterprise

  • Outstanding knowledge of principles, methods and techniques used in change management

  • Outstanding communication skills, both written and verbal, and very strong interpersonal skills.

  • Must bring working knowledge and applied skills in ITIL v3 and Change Management

  • Outstanding knowledge of Change Management workflows on the ServiceNow platform

  • Ability to work independently and with a team.

  • Effectively communicate within a team environment and across organizational levels to include co-workers, management, and customers.

Why join us?

At CSC, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

  • Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

  • CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

  • We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It's an exciting time for us in terms of growth and expansion.

About us

CSC is the world's leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500, more than half of the Best Global Brands (Interbrand), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients areand we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.


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Change Management Engineer

Corporation Service Co