Change Management Coordinator

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city.

The Office of Change Management is within the Division of the Operations & Administration, which is responsible for maintaining efficiency and effectiveness throughout the agency and ensuring that all programs have the resources, tools, and support they need to succeed. The Office of Change Management provides a structured process for planning and implementing innovative ways of operating. The Office's current primary project is transitioning staff and a network of community partners from one enterprise-wide system to another. There are over 2,500 users impacted by this change process.

The Office of Change Management seeks a motivated coordinator experienced at engaging their community and organization in the design, development and implementation of successful projects and change efforts. They key job tasks for this position are:

• Visits with agency community providers to assess efficiency enhancements.

• Collaborates on developing community change management plans.

• Coordinates the implementation of the CM plans.

• Conducts organizational research to understand current state and to recommend future state opportunities.

• Conducts market research to identify best practices.

• Supports the change processes of staff and community providers through structured approaches to awareness, preparation, training, adoption, and proficiency.

• Assists in the development and delivery of training programs.

• Collaborates with subject matter experts on recalibrating workflows that support the change process and other efficiencies.

• Assists in developing regular communications to build awareness, nurture the engagement, inspire the work of change, and congratulate the adoption as well as assists in crafting messaging that kindly demands action.

• Identifies resistance and suggests mitigation strategies.

• Coach staff and community providers through the change process.

• Evaluates progress for alignment with Key Performance Indicators.

Minimum Qualifications

1.A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2.High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3.Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Familiarity with community provider networks, particularly the Aging Network.

• Knowledge, awareness, and comfort with Change Management principles.

• Experience with large-scale organizational change efforts.

• Expertise in public speaking and the delivery of presentations, including trainings.

• Ability to solve problems and think analytically.

• Expertise with social research and analyzing data.

• Project Management skills.

• Ability to multitask and work collaboratively with all levels of staff.

• Strong communication skills: orally, written and with presentations.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.