Change Management Consultant

Techno Services LLC Baltimore , MD 21201

Posted 2 months ago

Duties:
Lead one or more work streams on the different components of OCM activities (change management, organizational alignment, communications, and training)
Develop an OCM strategy and roadmap to improve adoption of IT initiatives
Develop and deploy OCM activities as required by the project, such as but not limited to, delivery and management of communication, plan and organize meetings, drafting communication materials such as fact sheets, job aids, instructional guides, Web content, briefings, and presentations, creating and delivering training materials, perform demonstrations, arrange logistics and other events to engage and inform stakeholder.
Form and organize performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems.
Apply evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities.
Collect and analyze feedback, diagnose any gaps and remaining resistance, and identify process improvements.
Manage stakeholders, manage the change portfolio and most importantly engage with and support Senior leadership
Build strong relationships with clients and project stakeholders.
Build networks of change champions and agents.
Education:
Bachelors degree in Business, Industrial and Organizational Psychology, Organization Development or related field.
Prosci Change Management Certification is preferred.

Experience:
At least 8 years of experience leading/managing and/or working with organizational development and/or OCM strategy and plans.
Experience and knowledge of change management principles, methodologies, and tools
Demonstrated experience producing organization-wide communications and communication strategies
Experience working for government as a consultant or similar environment
At least 5 years of experience leading/managing and/or working with organizational development and/or OCM strategy and plans.
Knowledge of Family Investment Administrations programs (Food Supplement Program, Temporary Cash Assistance, Temporary Disability Assistance Program, Public Assistance to Adults, and/or Non-MAGI Medical Assistance.
Experience creating communication material to include but not limited to web-based material, print material, and visual aids to internal and external customers.
Excellent written and verbal communication that is effective to all levels in an organization including presentation skills (MS Visio, MS PowerPoint, MS Word)
Experience developing and executing successful communication campaigns
Experience developing training materials (FAQs, one pagers, simple videos, etc.)
Experience developing and managing master and detailed training plans
Experience providing demos/training to all levels (anything from c-suite to large groups of people)
Experience developing and managing TTT program
Hands-on experience developing learning materials as well as preparing for and hosting enterprise level town halls
Quickly become familiar with client business challenges and technologies to understand the environment for change and act as a trusted advisor to client stakeholders while leading change.
Conduct change impact and readiness assessments.
Monitor and evaluate change tactic effectiveness.
Requires frequent travel within the State of Maryland client locations (must have own transportation)

Duties:
The Child Support Subject Matter Expert position will be responsible for the following activities:
Should be able to coordinate with Liaisons, State SMEs and cross-functional teams to confirm functionality meets end user, state specific and OCSE requirements.
Should be able to document the process and data flows for Case initiation, Inter-governmental, Establishment, Enforcement, Financial, Locate, Case Management and Child Support Service modules.
Should be able to interpret requirement specifications, Federal-OCSE and State laws and regulations
Should be able to review user stories to update the business and technical design documentations including functional scope changes.
Should be able to develop test cases for sprint and stakeholder testing and perform user acceptance testing.
Should have the ability to understand data models and develop SQL to query data.
Should be able to define configuration specifications by applying business requirements
Should be able to document Child support business and eligibility rules in accordance with state and ACF- OCSE federal regulations.
Should be able to document Interface guidance and specifications document for Child Support Program
Should be able to create reports and presentations outlining progress
Should have the ability to read and write pseudocode using Java programming language and framework.
Should be able to communicate effectively with technical, non-technical team and stakeholders.

Education:
Bachelors degree from an accredited college or university in Technical or Business discipline or social services, human services, public administration.
Masters degree from an accredited college or university in Technical or Business discipline or social services, human services, public administration is preferred

Experience:
5 years of experience in design, development and implementation of an case management system to support the child support program, including case, locate, establishment, enforcement, legal, and financial functions
5 years of experience as subject matter expert in State and Federal Child Support regulations and policies.
5 years of experience working on child support related software projects in researching and developing process flows, data flows and interface flows.
5 years of experience as SME in the following processes:
Case initiation, Central Registry, Establishment of Paternity and Support, Payment Processing, Financial-Collection, Disbursement and Distribution, Case Management, Locate, Legal and Enforcement
Experience with Child Support federal certification requirements.
Proficiency with Microsoft Windows, Word, Excel, Access, PowerPoint and Visio
Knowledge of Java and J2EE (including Spring and Hibernate) and Web Services development approach., Organization Development or related field.
Prosci Change Management Certification is preferred.

Experience:
At least 8 years of experience leading/managing and/or working with organizational development and/or OCM strategy and plans.
Experience and knowledge of change management principles, methodologies, and tools
Demonstrated experience producing organization-wide communications and communication strategies
Experience working for government as a consultant or similar environment
At least 5 years of experience leading/managing and/or working with organizational development and/or OCM strategy and plans.
Knowledge of Family Investment Administrations programs (Food Supplement Program, Temporary Cash Assistance, Temporary Disability Assistance Program, Public Assistance to Adults, and/or Non-MAGI Medical Assistance.
Experience creating communication material to include but not limited to web-based material, print material, and visual aids to internal and external customers.
Excellent written and verbal communication that is effective to all levels in an organization including presentation skills (MS Visio, MS PowerPoint, MS Word)
Experience developing and executing successful communication campaigns
Experience developing training materials (FAQs, one pagers, simple videos, etc.)
Experience developing and managing master and detailed training plans
Experience providing demos/training to all levels (anything from c-suite to large groups of people)
Experience developing and managing TTT program
Hands-on experience developing learning materials as well as preparing for and hosting enterprise level town halls
Quickly become familiar with client business challenges and technologies to understand the environment for change and act as a trusted advisor to client stakeholders while leading change.
Conduct change impact and readiness assessments.
Monitor and evaluate change tactic effectiveness.
Requires frequent travel within the State of Maryland client locations (must have own transportation)

Duties:
The Child Support Subject Matter Expert position will be responsible for the following activities:
Should be able to coordinate with Liaisons, State SMEs and cross-functional teams to confirm functionality meets end user, state specific and OCSE requirements.
Should be able to document the process and data flows for Case initiation, Inter-governmental, Establishment, Enforcement, Financial, Locate, Case Management and Child Support Service modules.
Should be able to interpret requirement specifications, Federal-OCSE and State laws and regulations
Should be able to review user stories to update the business and technical design documentations including functional scope changes.
Should be able to develop test cases for sprint and stakeholder testing and perform user acceptance testing.
Should have the ability to understand data models and develop SQL to query data.
Should be able to define configuration specifications by applying business requirements
Should be able to document Child support business and eligibility rules in accordance with state and ACF- OCSE federal regulations.
Should be able to document Interface guidance and specifications document for Child Support Program
Should be able to create reports and presentations outlining progress
Should have the ability to read and write pseudocode using Java programming language and framework.
Should be able to communicate effectively with technical, non-technical team and stakeholders.

Education:
Bachelors degree from an accredited college or university in Technical or Business discipline or social services, human services, public administration.
Masters degree from an accredited college or university in Technical or Business discipline or social services, human services, public administration is preferred

Experience:
5 years of experience in design, development and implementation of an case management system to support the child support program, including case, locate, establishment, enforcement, legal, and financial functions
5 years of experience as subject matter expert in State and Federal Child Support regulations and policies.
5 years of experience working on child support related software projects in researching and developing process flows, data flows and interface flows.
5 years of experience as SME in the following processes:
Case initiation, Central Registry, Establishment of Paternity and Support, Payment Processing, Financial-Collection, Disbursement and Distribution, Case Management, Locate, Legal and Enforcement
Experience with Child Support federal certification requirements.
Proficiency with Microsoft Windows, Word, Excel, Access, PowerPoint and Visio
Knowledge of Java and J2EE (including Spring and Hibernate) and Web Services development approach.

Skills:
Looking for OCM consultant
Contract
6+


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Change Management Consultant

Techno Services LLC