Change Management & Communications Lead

Job Summary

The Change Management & Communications Lead (CMCL) role requires experience with setting direction and proactively leading an enterprise-wide change management initiative. The incumbent must be able to independently identify and complete required change management deliverables, set a pace for actively engaging large stakeholder audiences to understand engagement levels, quickly identify areas of concern and devise plans to mitigate them. Additionally, the CMCL must be able to comprehend impacts of change and proactively create communications to integrate and level set business functions on program goals, object, benefits, and timing. Our ideal candidate will possess the ability to enlist advocates to support change organizationally and will exhibit a strong executive presence, with the ability to build trust quickly through all levels of the organization.

Responsibilities

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct detailed change impact assessments

• Build and implement change management plans

• Lead communication to support program launches.

• Assess change readiness and engage with leaders to develop and implement strategies to address

• Create and drive a compelling project change narrative

• Develop materials to drive change communications for impacted audiences

• Create and deliver targeted communications required for each impacted stakeholder group; materials associated with plan(s)

• Establish and recommend communication strategy (including creative ideas for key messages, digital social/content collaboration tools, communication processes, other)

• Create, recommend, and maintain communication plan(s) - aligned to strategy and program roadmap

• Develop communication materials and advise most effective delivery channels, messengers, process, etc.

• Support key stakeholders in delivery of targeted communications - leveraging channels, distributing messages to defined audiences and mediums, and responding to feedback for effectiveness

• Other duties as assigned

Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

• 5-7 years of experience working with ADKAR change management model

• Self-starter, results-oriented, entrepreneurial style

• Experience engaging with stakeholders of varying levels to gather, document, prioritize, and analyze organizational change management business requirements

• Prior hands-on digital marketing experience with Slack, SharePoint and other communication/collaboration tools

• Functional knowledge of some or all of the following key digital areas: Sales and Service flows, Digital Marketing, Content Management, Ecommerce, CRM, and/or Campaign Management

• Ability to conquer challenges and manage multiple competing priorities

• Outstanding written and verbal communications skills;

• Strong executive presence with excellent written and verbal communications skills; able to communicate and effectively influence outcomes at all levels of the organization

• Great listener who is humble yet confident with his/her abilities

• The ability to work cross-functionally to effect change in our systems and our data

• The willingness to dive into the detail to resolve even the smallest of issues

• Bachelor's degree in computer science, information systems, business administration, accounting, related field or equivalent combination of education and work experience

• PROSCI certification desired

Environmental Factors

• Constant collaborative work environment

• Frequent social interactions and interruptions

• Frequent work under time restraints

• No travel

Physical Requirements

Lifting/Carrying:

• Occasionally carrying items weighing under 10 lbs.

• Rarely carrying items weighing between 11-20 lbs.

Twisting/Turning:

• Occasionally reaching over shoulder, overhead and reaching outward

• Occasionally bending

• Frequently walking normal surfaces

• Constant sitting

Other:

• Constant use of keyboard, fine dexterity, grasping, holding

• Constant repetitive motion - hands