Change And Configuration Manager

Black & Veatch Corporation Leawood , KS 66211

Posted 1 week ago

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

Req Id : 804

Job Title : Change and Configuration Manager

Business Unit Sector : COR-CORP-FINANCE

Work Location : KCP

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Contract Hire Only for this Project : No

Job Family

Information Technology Service

Job Code
2069

Job Grade
006

Salary Plan

ITS: Information Technology Service

U.S. FLSA

Exempt

Job Summary

Black & Veatch is seeking a Change and Configuration Manager who runs and owns the Change and Configuration Management processes, including effective governance and execution, technology interaction, data integrity and quality management, performance monitoring, and support of continual service improvement activities.

This position coordinates a global organization, driving compliance to processes that ensure stability, security, and control of the production configuration management database (CMDB).

Key Responsibilities

  • Engineer, administer, and maintain policy, process, and procedure documentation service management processes for change and configuration management

  • Serve as the communications leader in promoting the Change and Configuration processes and benefits of effective Change processes and use of the CMDB

  • Manage a continual improvement plan for change & configuration management processes and technologies

  • Lead Change Advisory Board (CAB) meetings, engaging the right stakeholders at the right times and educating them on change scope, risk and impact

  • Communication with senior IT stakeholders to understand the CMDB structure requirements

  • Collaboration among various IT teams to ensure Discovery and Service Mapping is effective

  • Ensure data quality and integrity of the service asset and configuration repository, with an emphasis on reflecting real-time state of the configuration items

  • Engage Senior Stakeholders for key CI relationships and ownership information

  • Define the structure of the configuration management system, including CI types, naming conventions, attributes and relationships

  • Identify and define the service assets to be designated as configuration items, and support CI class owners in defining CI baselines

  • Experience leveraging MID Servers for integration and automation

  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades

  • Define technology and integration requirements.

  • Identify critical success factors and develop/report on KPIs that adequately measure success

  • Establish strong rapport with clients, keeping both internal and external stakeholders informed of progress on a consistent basis

  • Integrate operational procedures with supporting teams including service desk, cyber security, infrastructure, PMO, and more

  • Manage the day-to-day activities of the processes; update operating procedures to support the activities as needed

  • Provide guidance and facilitate communications with Project teams and ServiceNow Architects and Developers throughout the effort

  • to ensure project success and added value

  • Provide execution guidance to the PMO on the delivery of technology projects

  • Provide vendor oversight for change and configuration management processes and functions for all vendors delivering technology solutions

  • Document complex technical concepts in a business consumable way

  • Able to demonstrate detailed understanding of public cloud platforms

Management Responsibilities

Minimum Qualifications

Contact Compensation All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

  • ServiceNow Implementation Certification

  • Experience in EPC industry

  • Understanding of a broad range of technologies at the architecture level and at a business process/impact level. These include but are not limited to core network technologies, systems for enterprise work process, mobility, data management and cloud-based computing

  • Must also be able to effectively communicate technical concepts to executives and general audiences

  • Program Management

  • Vendor Management

  • Presenting complex technical concepts in business consumable language

  • Strong analytical and problem-solving skills

  • Proven track record in strategic technology planning, execution and policy development

  • Leadership orientation and respect for discretion. Must be able to build consensus

Certifications

Competencies

Work Environment/Physical Demands

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


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Change And Configuration Manager

Black & Veatch Corporation