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Req Id : 804
Job Title : Change and Configuration Manager
Business Unit Sector : COR-CORP-FINANCE
Work Location : KCP
Opportunity Type : Staff
Relocation eligible : No
Full time/Part time : Full-Time
Contract Hire Only for this Project : No
Information Technology Service
ITS: Information Technology Service
Black & Veatch is seeking a Change and Configuration Manager who runs and owns the Change and Configuration Management processes, including effective governance and execution, technology interaction, data integrity and quality management, performance monitoring, and support of continual service improvement activities.
This position coordinates a global organization, driving compliance to processes that ensure stability, security, and control of the production configuration management database (CMDB).
Engineer, administer, and maintain policy, process, and procedure documentation service management processes for change and configuration management
Serve as the communications leader in promoting the Change and Configuration processes and benefits of effective Change processes and use of the CMDB
Manage a continual improvement plan for change & configuration management processes and technologies
Lead Change Advisory Board (CAB) meetings, engaging the right stakeholders at the right times and educating them on change scope, risk and impact
Communication with senior IT stakeholders to understand the CMDB structure requirements
Collaboration among various IT teams to ensure Discovery and Service Mapping is effective
Ensure data quality and integrity of the service asset and configuration repository, with an emphasis on reflecting real-time state of the configuration items
Engage Senior Stakeholders for key CI relationships and ownership information
Define the structure of the configuration management system, including CI types, naming conventions, attributes and relationships
Identify and define the service assets to be designated as configuration items, and support CI class owners in defining CI baselines
Experience leveraging MID Servers for integration and automation
Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Define technology and integration requirements.
Identify critical success factors and develop/report on KPIs that adequately measure success
Establish strong rapport with clients, keeping both internal and external stakeholders informed of progress on a consistent basis
Integrate operational procedures with supporting teams including service desk, cyber security, infrastructure, PMO, and more
Manage the day-to-day activities of the processes; update operating procedures to support the activities as needed
Provide guidance and facilitate communications with Project teams and ServiceNow Architects and Developers throughout the effort
to ensure project success and added value
Provide execution guidance to the PMO on the delivery of technology projects
Provide vendor oversight for change and configuration management processes and functions for all vendors delivering technology solutions
Document complex technical concepts in a business consumable way
Able to demonstrate detailed understanding of public cloud platforms
Contact Compensation All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
ServiceNow Implementation Certification
Experience in EPC industry
Understanding of a broad range of technologies at the architecture level and at a business process/impact level. These include but are not limited to core network technologies, systems for enterprise work process, mobility, data management and cloud-based computing
Must also be able to effectively communicate technical concepts to executives and general audiences
Presenting complex technical concepts in business consumable language
Strong analytical and problem-solving skills
Proven track record in strategic technology planning, execution and policy development
Leadership orientation and respect for discretion. Must be able to build consensus
Work Environment/Physical Demands
Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.
Black & Veatch Corporation