Cfas Business Operations/ OSI Division Director

CFAS Business Operations Director/ OSI Division Director

The Dept. of Child, Family, and Adult Services

"Follow Your Calling, Find Your Career"

Hiring Range: $118,000 - 150,000. This is an exempt salaried position. Please note: pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Child, Family, and Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

The Operations, Strategy & Innovation (OSI) division of Child, Family, and Adult Services (CFAS) leads the pursuit of more efficient and effective services and helps CFAS achieve its strategic vision. We keep the wheels turning day to day, from budget and quality control to resource management and staff development. OSI helps the department decide where it's heading and how to get there with data informed decision making. We are an innovative and creative team striving towards improving services, identifying best practices, and promoting a positive work culture where staff feel valued and empowered, at every level, to drive meaningful change for each other and the community.

Position Summary

The selected individual will oversee the business operations of the CFAS Department and the Operations, Strategy and Innovation (OSI) Division, which includes strategic planning and evaluation, quality improvement, accreditation, program integrity, fiscal compliance, IT services, training, grants and compliance, regulatory issues, personnel, space planning, logistics of major events and coordination of public information. This position will report directly to the CFAS Department Director, work collaboratively across program areas, and coordinate overall direction of business strategy and quality improvement across all five of the CFAS divisions (OSI, Youth & Family Services, Services for Adults, Early Childhood Initiatives and Clinical and Contractual Services). The Business Operations Director/OSI Division Director also serves on various committees, workgroups and initiatives internally and externally to the Department.

Essential Functions

• Develop, implement and analyze short-term and long-term organizational goals and related strategies and to ensure compliance with Federal, State and local rules and regulations

• Accountable for all financial aspects of the department, liaising with all division directors and county structures for budget preparation, contracting, contract management, financial reporting, grant preparation and grant management

• Support contract negotiation, management and evaluation for services that may be provided via a contracted vendor and will be coordinated with the Mecklenburg County Procurement Director in accordance with protocols and procedures

• Provide oversight and direction for implementation of programs/services

• Collect data for performance measurement and quality assurance purposes

• Lead department evaluation process which provides framework for evaluating outcomes, cost effectiveness, process improvement, and customer satisfaction of all purchased and provided services

• Provide IT support and coordinating with existing county services for any unique IT needs of the department

• Coordinate staff development and training for the overall department

• Manage the strategic planning process under the direction of the Director

• Manage the measurement and monitoring of data for compliance and operational results

• Provide input into decisions and/or recommendations related to personnel, staffing, budget process, safety programs, job classifications, workforce diversification, technology, etc.

• Responsible for effectiveness and efficiency of support services integration within the division

• May be responsible for the oversight and coordination with Human Resources Department for recruitment, retention, employee relations, and benefits activities

• May oversee Department/ Agency public interactions via the website and social media, determine effective internal communication methods, and oversee those campaigns.

Minimum Qualifications

Experience:

Minimum of six years of progressively responsible management experience directly related to the operations management of a public health or human services agency.

Education:

Bachelor's Degree in business administration, public administration, public health, human services or a technical field, or related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina driver's license

• May require the ability to obtain and maintain a County Operator Permit

Preferred Qualifications

• Master's degree in Business Administration or Master's degree in Public Administration.

Knowledge, Skills, and Abilities

Knowledge of

• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate

Skills

• Considering the relative costs and benefits of potential actions to choose the most appropriate one

• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Speaking to others to convey information effectively

• Adjusting actions in relation to others' actions

Abilities

• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives

• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals

• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience

• Leading through Vision and Values: Keeping the organization's vision and values at the forefront of associate decision making and action

• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

• Emotional Intelligence: Able to take/receive feedback and uses coaching for success; Sees how communication style and tone impacts effectiveness, service delivery, and personal development.

Computer Skills

• Advanced proficiency in various computer programs including Microsoft Office Suite, specifically Excel

Work Environment

Works in an office setting with moderate noise

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.