Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Certified Technician

Expired Job

Staples Glenview , IL 60025

Posted 3 months ago


Position Summary:

The Certified Tech is responsible for maintaining an Inspired Selling culture in the EasyTech department that is committed to offering every customer a total solution for his/her tech needs. The Certified Tech is responsible for ensuring the EasyTech department achieves key metrics, including profitable sales and margin, and customer satisfaction (including TSat). An important focus of this role is to grow our EasyTech business both in the store as well as on- site. The Certified Tech must have technical skills and knowledge and will be required to repair computers as well as perform technical and system diagnostics and upgrades as needed.

Position Responsibilities:

  • Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Tech Sales Associates and Mobile Consultants (in mobile stores) to create synergy across all technology departments

  • Selling: Champions Technology selling programs; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales & Technology satisfaction goals. Respond and resolve customer requests and concerns

  • Operations: Responsible for ensuring all operational policies and processes are followed (i.e., PC Intake through pickup process). Stays current on new technologies, products and services. Perform computer repair work or diagnostics as needed

  • Other duties as assigned

Essential Skills and Experience:

  • Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue. Sometimes looks deeper into issues to understand the root cause of the problem or issue

  • Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs

  • Communication: Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience

  • Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs

  • Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives

  • Listening: Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer's concerns and asks open ended questions to help identify needs and present solutions

  • Establishing Trust: Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality

  • Managing Execution: Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately

  • Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs

  • Technical Ability: The Certified Tech will be required to pass the Staples Technical Certification process as well as the COT Tech Assessment before working on customers' PCs and networks


Basic Qualifications:

  • Must be Staples Tech Certified

  • Ability to diagnose and fix computers and securely install and service wireless networks

  • Ability to manage time and work responsibly without supervision

  • Previous experience selling technology products and services

Preferred Skills & Experience:

  • 1-2 years technical experience

  • Good multi-tasking skills; ability to juggle multiple priorities effectively

  • Previous experience working in customers' homes/on-site businesses

  • A+ Certification preferred

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Certified Medical Assistant Vernon Hills/Glenview

Smart Choice MRI

Posted 1 week ago

VIEW JOBS 1/7/2019 12:00:00 AM 2019-04-07T00:00 <p><br></p><p>You’ve always dreamed of changing the world.A quick Google search can tell you that healthcare is the fastest growing industry. The good news is you don’t have to go to Med School to have a promising career. Without sporting a stethoscope, you can be a positive change in the world, all while making someone’s day better. </p><p>We are the smart choice, literally. Smart Choice MRI is a rapidly growing company focused on changing the healthcare experience. We are looking for Certified Medical Assistants to help us achieve our mission. If you love to help people and want to make a difference, this is the opportunity that you’ve been waiting for. </p><p>You are the first person our patients meet. You are the one that helps them shift from scared and nervous to comfortable and calm. You assist them through the entire process, simplify their lives, and ensure they have a smooth and pleasant visit. You are our boots on the ground, shaping the company and making a positive impact on people every day.</p><p><br></p><p><br></p><p>Send in your resume so we can get a better idea of your experiences. Your resume is our first chance to see you. Give us a piece of you on paper. </p><p> <br></p><p>We review every applicant. And we are real humans, not computers. </p><p><br></p><p><strong>Requirements</strong></p><p><strong><i>Ideal Candidates: How you know you belong</i></strong></p><p>1. You love working with people. You are friendly with an outgoing personality, and just want to make someone's day better. </p><p>2. You like helping out. You naturally jump in and lend a hand. You do whatever needs to be done to support others.</p><p>3. You are caring, compassionate and empathetic. You understand that you never know what someone might be going through, and treat everyone with respect and kindness.</p><p>4. You are dependable. You recognize there are people are counting on you and you won’t let them down. </p><p><br></p><p><strong><i>Qualified Candidates: The must haves</i></strong></p><p>1. Medical Assisting Degree </p><p>2. People Skills: You should have a track record of providing quality customer service. You should be able to easily build relationships with others.</p><p>3. Self-Motivated and Organized: You need to be organized and have time management skills. You have the ability to pick up new software and technology, and of course, you should know the basics like Word, Outlook, and Excel. </p><p><br></p><p><strong>Benefits</strong></p><p>You’ll be part of a company that is driven to do something great. Our team is excited to see each other every day and make a difference in people’s lives. We are a growing company with every opportunity… and of course we offer competitive pay, a great 401k plan, and a full benefits package.<br> <br> We’re a pretty great company, but don’t just take our word for it, see what our customers have to say. <a href="" rel="nofollow noreferrer noopener" class="external"></a><a href="" rel="nofollow noreferrer noopener" class="external"></a></p> Smart Choice MRI Glenview IL

Certified Technician

Expired Job