Certified Recovery Support Specialist - Mobile Crisis Response

• Ensures Patients receive comprehensive services: Identification of patient into services, assessment, discharge planning, and other aspects of warm handoff.

• Ability to provide advocacy, education, recovery and wellness support.

• Is knowledgeable and capable of working with patients who present in crisis and therapeutic intervention. Identifying patient need for services and use identified evidence-based approach.

• Is able to engage patients within the living room process.

• Ability to establish a collaborative relationship with the patient, provide practical and personalized support for entering and adhering to discharge planning

• Assist in creation of recovery planning

• Facilitate discharge planning. Documents all Discharge Planning components accurately in EMR.

• Ensuring that patient receives support and motivation to engage in and adhere to ongoing treatment.

• Provides that all patient contact and interaction is based upon inherent dignity, individuality, culture and beliefs of each patient. Patient care is provided in a compassionate, humane, and non-enabling manner.

• Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team

• Demonstrates Motivational Interviewing skills when working with patients.

• Provide continuum of care/follow up care to patients.

• Be available after discharge to deliver recovery support, as needed.

• Ability to bridge care with insurance correlated community services

• Provide follow up instructions, appointments, and coordination for discharge planning.

• Provide detailed communication to receptive discharge providers to ensure warm handoff in the care coordination process.

• Ability to identify barriers to transportation and assist with getting patient transportation to appointments

• Provide ongoing recovery support service to ensure patient arrives and is engaged by intake staff, and ensure that patient remains engaged in treatment overtime - helping the patient navigate stages of change and practical considerations.

• Work with insurance provided transportation programs to ensure transportation.

• Is knowledgeable in understanding of addiction, signs of overdose, family dynamic, and administration of naloxone products.

• Ability to educate patient and family in opiate use and administration of naloxone products.

• Ability to provide consultation with patient, family, insurance provider, and treatment providers to confirm recommended course of treatment is covered and/or affordable.

• Collaborates with Care Team to ensure documentation is present to supports warm hand off.

• Assist with documentation in EMR to support quality initiatives.

• Assist with audits for medical necessity documents as requested.

• Working knowledge of computer operating systems.

• Participates in in-service and competency training.

• Meets compliance standards for all documentation.

• Complies with all Company and Department Policies and Procedures.

• Coordinate service engagement with outpatient providers

• Ensure timely completion of all required paperwork.

• Communicates job status and potential issues with co-workers and management.

The Certified Recovery Support Specialist (CRSS) provides experience, education and professional services to assist and support individuals in developing and/or maintaining recovery-oriented, wellness-focused lifestyles.