Certified Pharmacy Technician - Charlestown

GENERAL SUMMARY/ OVERVIEW STATEMENT

Working under the general direction of the Pharmacy Manager. All technicians are responsible for working in various workstations. Responsibilities that technicians have may include; reception, drop-off, data entry, adjudication, robot automation, filling prescriptions, answering phones, pick-point will call system, pick-up area and point of sale, return to stock, mailing medications, checking expiration dates on medications, maintaining inventory, ordering drugs and supplies, return expired or unwanted drugs, providing support to the pharmacists and assisting in other areas as needed. Technicians must maintain their state license, continuing education requirements and national certification through Pharmacy Technician Certification Board (PTCB).

PRINCIPAL DUTIES AND RESPONSIBILITIES

Technician Responsibilities:

• Works pharmacy manager to meet area specific goals and goals of the department

• Greets patients at the drop-off window and obtains proper identification and allergy information

• Provides coverage at the pick-up window, obtains 2 forms of identification.

• Works with automated dispensing machine

• Works the pharmacy insurance adjudication queue

• Manages and triages incoming telephone calls and distinguishes issues requiring pharmacist judgment

• Fills prescription orders

• Processes prescriptions through the pharmacy software system

• Files paper prescriptions

• Contacts providers for prior authorizations

• Resolves problems and adheres to customer service standards

• Escalates issues to supervisors as needed

• Attends area specific staff meetings

• Assists with area specific projects as needed

• Monitors expiration dates on stock medications Monitors current inventory and participates in annual inventory process.

• Alerts supervisor of any inventory issues

• Orders medications and supplies from wholesalers and/ or vendors

• Assure that adequate communication is maintained between staff for continuity of service.

• Patient-focused interpersonal and communication skills.

• Ability to recognize emergency situations and respond appropriately

• Excellent comprehension of written policies and procedures

• Ability to provide compassionate care to patients

• Ability to make appropriate decisions, develop and complete follow-up actions

• Attention to detail and organizational ability

• Ability to work well on a team as well as independently

• Flexibility and initiative

• Ability to demonstrate excellent telephone and customer service skills in a fast-paced environment

• Professional maturity and the ability to make sound decisions

• Good judgment: must be able to distinguish when the needs of the patients come first

• Excellent verbal and written communications skills

• Assists with new employee orientation in the outpatient operational areas

• Acts as a positive role model for other staff members

• Assists in weekly inventory of controlled substances and controlled substance records and documents as appropriate.

• Uses effective time management skills to handle multiple tasks under time constraints.

• Uses exceptional communication/customer skills to resolve issues and maintain excellent working relationships with others (including physicians, nurses, pharmacy personnel, and others).

QUALIFICATIONS

Spanish speaking preferred

High school diploma or GED equivalent required

Valid Massachusetts Pharmacy Technician License required

National Pharmacy Technician Certification (PTCB) required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

Effective interpersonal and communication skills

Attention to detail

Math skills including addition, subtraction, multiplication, division, ratios/proportions

Computer skills

Telephone skills

Ability to meet deadlines

Area specific competence

WORKING CONDITIONS

Must be able to lift up to 20 lbs.

Must be able to stand or sit for extended periods of time