Certified Pharmacy Technician Call Center (Bilingual Preferred)

JPS Health Network Fort Worth , TX 76102

Posted 2 months ago

JPS Health Network is a $950 million, tax-supported health care system for Tarrant County in North Texas. Licensed for 578 beds, the network includes an acute care hospital and more than 40 community-based clinics, including 19 school-based clinics. John Peter Smith Hospital is home to Tarrant County's first and only Level 1 Trauma Center, its only psychiatric emergency services site and has the largest hospital-based family medicine residency program in the nation. Our network employs more than 6,500 people.

Acclaim is our multispecialty medical practice group. Acclaim has over 300 providers serving the JPS Health Network in specialties ranging from primary care to general surgery and trauma. The Acclaim group has been formed around a common set of incentives and expectations supporting the operational, financial and clinical performance

outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

For more information, visit www.jpshealthnet.org.

To view all job vacancies, visit www.jobs.jpshealthnet.org/ or www.teamacclaim.org.

Job Title:

Certified Pharmacy Technician Call Center (Bilingual Preferred)

Requisition Number:

Employment Type:

Full Time


Clinical / Professional Services

Compensation Type:


Job Category:

Pharmacy Support

Hours Worked:

Mon-Fri 10A-7P


Viola Pitts/Como Health Center

Shift Worked:


Job Description:

Description: The Certified Pharmacy Technician - Outpatient processes prescriptions for outpatients and employees, creating labels, entering patient information into the computer system and assisting in the filling of prescriptions for all age groups. This job is also responsible for assisting with the daily distribution of prescriptions to community clinics, maintaining pharmacy records and assisting pharmacists as needed to ensure compliance with regulatory agencies.

Typical Duties:

  • Enters patient information and prescription information into the computer for patients/employees of all age groups.

  • Assists patients with prescription needs and provides excellent customer service directly and via the telephone.

  • Assists in filling new prescriptions and processing refill prescriptions; processes prescriptions first in, first out.

  • Tracks prescription orders via pharmacy tracking program to ensure correct delivery information given to patients. Returns medications to stock in a timely manner. Maintains Will Call system.

  • Assists in problem solving in matters relating to the pharmacy.

  • Cooperates in maintaining a clean, orderly, safe, and professional environment.

  • Provides technical support of drug distribution services for all outpatients.

  • Processes departmental patient average as determined by productivity standards.

  • Fills and stocks medications and supplies within the department as well as monitors and ensures adequate inventory is maintained in all areas.

  • Ensures medication management processes meet all legal and regulatory requirements. Assists with monthly reporting.

  • Participates in performance improvement (PI) activities which improves patient care.

  • Performs cashier functions and daily cashier reports.

  • Collects pharmacy copays according to determined financial classification and 3rd party eligibility.

  • Performs other related duties as required.


Required Education and Experience:

  • High School Diploma, GED or equivalent.

  • 6 months of pharmacy experience in an outpatient setting.
    Preferred Education and Experience:

  • Associate Degree from an accredited college or university.

  • 3 plus years of pharmacy experience in an outpatient setting.
    Required Licensure/Certification/Specialized Training :

  • Current registration with the Texas State Board of Pharmacy.

  • National certification recognized by the Texas State Board of Pharmacy. National Healthcareer Association (NHA) or Pharmacy Technician Certification Board (PTCB).

Location Address:
4701 Bryant Irvin Road N.

Fort Worth, Texas, 76107

United States

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Certified Pharmacy Technician Call Center (Bilingual Preferred)

JPS Health Network