Certified Pharmacy Technician Bilingual

The Pharmacy Technician performs routine tasks at the direction of a pharmacist including processing prescription information, filling prescriptions, filing forms, processing patient transactions and overseeing inventory. The pharmacy technician must be fluent in Spanish.

KEY RESPONSIBILITIES

• Greets customers in person or over the telephone and assists customers with new and refill prescriptions, answers customers' questions, and resolving customers' complaints.

• Reviews prescriptions for accuracy and completeness. Processes prescription information in the computer per insurance and CCHS guidelines.

• Establishes and maintains patient profiles and records on computer using Pharmacy software.

• Prepares prescriptions at the direction of the pharmacist by counting, pouring, weighing, and or measuring medications. Selects appropriate container and affixes correct labels.

• Accepts and gives prescription information according to State law and CCHS policy

• Uses point-of-sale equipment to record sale of prescriptions and collects proper payments according to Pharmacy guidelines.

• Asks patients if they want to be counseled on their medications and refers them to pharmacist, if needed.

• Refers customer to pharmacist on duty when the patient requires prescription counseling, in accordance with state law or as directed by pharmacist.

• Completes customer transactions on the cash register, verifying customer information (correcting, as needed) and collecting customer payments.

• Contacts customers by phone to pick up prescriptions.

• Reconciles and balances cash drawer, prepares end-of-day reports, and prepares deposit and change order.

• Cancels medications which have not been picked up in the allotted hold time per policy.

• Ensures the appearance of the store is pleasing to customers and meets the requirements of the Corporate Office, performing required housekeeping tasks.

• Stocks medications and takes inventories at the direction of a pharmacist. Orders medications as need.

• Performs other duties, as needed.

JOBS THIS POSITION DIRECTLY SUPERVISES

If no supervisory duties, leave blank.

POSITION REQUIREMENTS

Education: High school and must be able to fluently speak Spanish.

Experience: At least one year experience as a Pharmacy Technician

Licenses or Certifications: Incumbents must be licensed with the Tennessee Board of Pharmacy. Pharmacy Technician certificate required from program accepted by the TN Board of Pharmacy.

Mental Requirements

Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

X

Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

37.5%

Entering prescriptions

Standing

37.5%

Filling prescriptions

Walking

25%

Assisting customers

100%

Approximate percentage of time spent lifting, pulling and/or pushing: 20%

Maximum number of pounds required (with or without assistance): 20 lbs.

Types of objects the incumbent is required to lift/pull/push. Drug wholesaler totes, boxes of labels, copy paper, and prescriptions

Machines and Equipment Used:

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand:Eye Coordination Required

• Computer

80%

High

• Telephone

15%

Normal

Printer/fax/copier/scanner

5%

Normal

Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 2%

Working Conditions

Typical office-type environment but with regular exposure to patients who may be contagious. Potential exposure to drugs

OTHER REQUIREMENTS

Hours:

Monday-Friday: 8:30am-5:00pm