Work hours will be 8:00 am - 8:00 pm, for 80 hours per pay period. You will be required to flex to other shifts as needed. There is a holiday and a weekend rotation.
Our Urgent Care clinics, following the concierge model, are a combination of comfort and care. We offer free beverages in our waiting rooms while our patients wait to be seen by one of our clinical team members. We are able to treat a variety of illnesses and minor injuries. In addition, our staff are also trained in urine drug screens, worker's compensation visits, and other occupational health needs. Our Urgent Care clinics are open 365 days/year - including all major holidays - from 8:00 am-8:00 pm and we accept any type of walk-in patient.
The Clinical Concierge CMA is responsible for assisting the provider with front office and back office duties in the outpatient management of patients and completing or assisting with front office duties on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a physician. This position works closely with the physicians, other clinical staff, and front office staff. Work situations are a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate the Clinical Concierge has continuous contact with physicians, patients, patient families/ significant others, community agencies, and patient care staff and management.
Clinical Concierges must have knowledge of:
Healthcare field and medical specialty
Proper grammar, spelling, and punctuation
Exceptional customer service and phone etiquette
Ability to maintain effective and organized systems to ensure timely patient flow
Ability to perform phlebotomy and administer injections
Medical assistant education from an accredited training program with AAMA or NCMA certification required.