The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
The Care Guide is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Manager Urgent Care (URGO) and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Care Guide is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
High school or GED equivalent
Basic computer skills with Microsoft Office and email
Completion of and passed a Certified Medical Assistant program by an approved OSF program https://www.caahep.org/Students/Find-a-Program.aspx
6 months previous experience as a medical office assistant or CNA or equivalent, previous experience with an electronic health record and phlebotomy
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Knowledge of Epic
Exceptional customer service and phone etiquette
Ability to maintain effective and organized systems to ensure timely patient flow
Ability to perform phlebotomy and administer injections
American Heart Association (BLS for Health Care Providers)
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
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