Centralized Support Representative - Mailroom

As a centralized support representative, you'll play a key role expediting the collection process of a claim - making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You'll have the opportunity to develop and grow your skills to advance in your career.Must-have qualifications:*

High school diploma or GED equivalent or higher with one or more years of relevant work experience * Work or educational experience must include: * Customer service or sales * Fast paced and changing environment * Multitasking and time management skills * Effective verbal and written communication skills * Computer skillsPreferred skills:*

Solid written and verbal communication skills * Strong attention to detail * Ability to handle high volume that comes with working in a multifaceted administrative environment. * Strong customer service and follow-up skills * Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraintsLocation: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.Estimated Start Date: June 17, 2024Training Schedule: Monday- Friday from 8:00am- 4:30pm ET (approximately 12 weeks)Regular Schedule: Monday- Friday from 9:30am- 6:00pm ETCompensation* $17.50 /hour * Gainshare bonus up to 16% of your eligible earnings based on company performance.Physical requirements/working conditions: * Must be able to move and/or lift mail trays at any given time. * Requires long periods of standing (e.g., mailroom)* May require prolonged repetitive use of the upper extremities. * Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.Benefits* 401(k) with dollar-for-dollar company match up to 6%* Medical, dental & vision, including free preventative care * Wellness & mental health programs * Health care flexible spending accounts, health savings accounts, & life insurance * Paid time off, including volunteer time off * Paid & unpaid sick leave where applicable, as well as short & long-term disability * Parental & family leave; military leave & pay * Diverse, inclusive & welcoming culture with Employee Resource Groups * Career development & tuition assistance * Onsite gym & healthcare at large locationsEqual Opportunity Employer