Centralized Scheduling Supervisor, Access Point - Remote

Description

Centralized Scheduling Supervisor - Remote

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you'll do:

As a Centralized Scheduling Supervisor, you will support Access Point leadership in managing daily operations. You will lead a team of call center schedulers, providing training, monitoring, mentoring, and troubleshooting assistance. Your responsibilities include handling escalated calls, developing training tools, resolving process issues, and ensuring team quality and productivity goals are met daily.

Responsibilities:

• Oversee daily team activities, including inbound and outbound scheduling.

• Collaborate with leadership to improve inbound scheduling workflows.

• Interview, hire, onboard, and train new employees.

• Monitor productivity indicators like scheduling accuracy, wait times, and adherence to protocols.

• Resolve problems and handle escalated calls.

• Communicate solutions and opportunities for continual improvement.

• Perform call monitoring, coaching, training, and disciplinary actions.

• Maintain and update department policies and procedures.

Qualifications

What you'll need:

• Education: Bachelor's degree or equivalent experience.

• Experience: 1+ year(s) management experience including hiring, training, coaching and discipline required. 1+ year(s) call/contact center management experience, focusing on inbound and outbound call programs.

Why choose us:

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: "Making Communities Healthier." In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.